Operational Support Change Manager

Aegon UK; City of Edinburgh; On-site; GBP 47,000; Full time

Job summary

A financial services firm is seeking an Operational Change Support Manager in Edinburgh. The successful candidate will lead a team, manage internal relationships, and influence change initiatives. Applicants should have a strong background in leadership and operational changes, with an ability to navigate complex environments. The role offers a competitive salary, enhanced pension scheme, and various benefits including private medical cover and a discretionary bonus.

Benefits

Enhanced pension scheme

Discretionary bonus

Private medical cover

Life assurance

34 days leave per year

Retail discount vouchers

Cycle2work scheme

Qualifications

• Proven track record of leading high-performing teams in a change operational environment.
• Experience in complex organizational environments with competing dependencies.
• Background in continuous improvement and operational risk management.

Responsibilities

• Drive high performance across a team of 15 Analysts.
• Manage relationships with stakeholders at senior leadership levels.
• Influence Change Programmes for best practice in platform development.
• Drive collaborative work across Customer Care Transformation teams.
• Present complex subjects in an understandable way to stakeholders.

Skills

Leadership skills

Analytical skills

Problem-solving skills

Stakeholder management

Change management

Job description

Operational Change Support Manager

12 Fixed Term Contract

Location: Edinburgh

Salary: £46,960

Closing date: 03 December 2025

We’re a company of ambitious, collaborative, problem‑solvers who get things done. We strive to make sure everyone that works for us feel seen, heard, and valued – so we’re looking for like‑minded people to join us. We support colleagues to bring their whole selves to work and be part of our Inclusion and Diversity communities.

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.

We’re looking for an Operational Change Support Manager to take up a leadership role in our Customer Care Transformation team, supporting our Customer Care function in delivering an exceptional experience to our customers. You will act as an accelerate, ensuring that the case for change is made and that the plans put in‑place deliver as expected.

Key Responsibilities

• Drive high performance across a team of 15 Analysts, whilst demonstrating excellent leadership skills with strong focus on engagement, coaching & colleague development.
• Manage key internal relationships with stakeholders in Customer Care and IT including at senior leadership levels.
• Influence Aegon UK Change Programmes to adopt best practice in platform development, from both a design and delivery perspective.
• Drive collaborative interaction with other teams across Customer Care Transformation to maintain one best way of working.
• Present complex subjects in a simple understandable way to key stakeholders and audiences.

We’d love to hear from you if you have:

• A proven track record of leading and managing high performing teams in a change operational environment.
• Worked in complex organisational environments, where operational issues are linked to various stakeholders, with competing dependencies and drivers.
• Experience operating in a continuous business and customer improvement environment.
• Adaptability and resilience skills in a changing, complex and regulatory environment.
• Outstanding analytical and problem‑solving skills allied to the ability to use information to generate creative solutions to benefit the business.
• Full awareness and knowledge of operational risk within a Change Support and Platform function within financial services.

What’s in it for you?

• We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).
• A discretionary bonus, depending on personal and company performance.
• 34 days leave per year (including bank holidays, pro‑rated for part‑time).
• We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.
• To find out more about what to expect at Aegon, visit our careers site.

We're looking for talented individuals who are ready to make a real impact. If you're excited about new challenges and want to work with a team that values your skills, apply today!

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

This role falls in scope of the Certification Functions subject to the Senior Manager and Certification Regime, your ongoing employment is conditional upon you being deemed a fit and proper person and maintaining your certification.

Equal Opportunity Employer

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.