Operational Support Agent – Full Time – Days and Nights

Apcoa Parking; Hounslow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading parking management company is seeking an Operational Support Agent to join their team in Hounslow. This full-time role offers £14.10 per hour and requires excellent customer service skills and the ability to work flexible hours. Responsibilities include maintaining company equipment, handling customer payments, and ensuring high standards of service. Ideal candidates will have a valid UK driving license and a passion for teamwork. If you are ready to make an impact in a fast-paced environment, we want to hear from you!

Qualifications

• Valid UK Driving License required.
• Good command of the English language.
• Knowledge of Heathrow Airport or local area is an advantage.

Responsibilities

• Carry out basic maintenance of payment machines and barriers.
• Conduct patrols as per site KPIs.
• Handle customer payments and pre-bookings at the reception desk.
• Maintain a high level of customer care.
• Assist with cleaning public areas and litter picking.
• Comply with safety and transport regulations.

Skills

Excellent customer service skills

Good communication skills

Ability to work as part of a team

Flexibility in working hours

Job description

Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.10 Per Hour

Do you have excellent customer service skills? Are you a team player? Do you have good communication skills? Do you have a valid UK Driving License?

If you answered yes to these questions, then read on!

As an Operational Support Agent, you will contribute to a passionate and friendly team working in a fast-paced setting. You will get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.

Could you bring your spark to our Team? Here's what you need to know before applying :

Main duties include

• To carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment
• To ensure that patrols are carried out at all times in accordance with the sites KPI’s
• To complete report sheets or any other log sheets, in full and as instructed
• To report to your line manager any element of car park service that might compromise the level of service we wish to achieve as well as any irregularities.
• To maintain a standard of deportment and behavior that will always represent the company in the best possible manner
• To work at the reception desk dealing with customer payments, pre-bookings and using credit card machines and cash handling.
• To ensure a consistently high level of customer care
• To assist with the cleaning of the car park including litter picking and cleaning of all public areas.
• To carryout Enforcement within the Car Parks
• To comply with Transport Regulations, Company Procedures, Health & Safety Law and HAL Regulations.

What you'll bring :

• Flexibility to work in all areas of Heathrow across the business.
• Willingness to work overtime should the need arise.
• Good command of the English language.
• Excellent Customer Service skills.
• Ability to use a two-way radio – (Training will be given).
• Must be able to work as part of a team and also lone working.
• Knowledge of Heathrow Airport plus local area would be an advantage.
• A valid UK Driving licence.

So, could you be our Ideal Candidate?

Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?

Are you able to take initiative and make choices that are right for our customers?

Do you have a desire to succeed in your role?

We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We'd love to hear from you!