Operational Services Manager

The Combined Services Provider Ltd CSP; Epsom; On-site; GBP 37,000 - 50,000; Full time

Job summary

A leading service provider is seeking an Operational Services Manager to oversee services at Epsom Downs Racecourse. The ideal candidate will have a strong background in facilities management, excellent communication skills, and a commitment to delivering high-quality service. This permanent role offers a 37.5-hour working week, generous holiday entitlement, and additional benefits such as private medical insurance and life insurance.

Benefits

Up to 25 days' holiday

Pension scheme with employer contribution

Private Medical Insurance

Access to salary sacrifice schemes

Employee Assistance services

Qualifications

• Proven experience in facilities management across multiple services.
• Ability to communicate effectively with stakeholders.
• Knowledge in traffic management qualifications is desirable.

Responsibilities

• Manage operational planning and delivery at Epsom Downs Racecourse.
• Support budget management and financial reporting.
• Provide customer service and ensure resources are in place for high-quality service delivery.

Skills

Knowledge of events or comparable industries

Communication across teams

Strong IT skills in Microsoft Office

Commercial awareness

Education

IOSH/NEBOSH qualification

Valid SIA License

Job description

Overview

CSP works in partnership with Jockey Club Racing at racecourses in SW London and Surrey providing services such as cleaning, security, stewarding, portering, cash & audit, traffic management and other services. We require an Operational Services Manager to manage all aspects of CSP’s service at Epsom Downs Racecourse, including the planning and delivery of these to the client.

The ideal candidate will take pride in delivering an excellent service and will work closely with the venue operations team to ensure all requirements are delivered on time and to budget.

This is a permanent role and is based at Epsom Downs Racecourse.

A full job description is available on request.

Responsibilities

• Operational planning, on-site delivery and post-event conclusion.
• Support budget management and financial reporting.
• Provide excellent customer service for visitors, clients, external agencies and internal customers, ensuring staff and other resources are in place for a high standard of service delivery.
• Ensure that the Venue Operations Manuals, where applicable, are up to date and accurately reflect the duties and responsibilities of CSP.
• Provide line management to all reports with a focus on proactive mentoring, coaching, development and team succession planning. Ensure that CSP’s and JCR’s objectives are effectively communicated.

What CSP can offer you

• A 37.5 hour working week – working 5 days out of 7, as required operationally.
• Up to 25 days’ holiday (pro-rata – after qualifying service) plus Bank/Public Holidays.
• Pension scheme with excellent employer contribution.
• Private Medical Insurance (after a qualifying period).
• Life insurance at 4x salary.
• Access to salary sacrifice schemes.
• A range of valuable medical and practical support services through an external Employee Assistance provider.

What we need from you

• You will have knowledge and experience of the events or comparable industries and strong commercial awareness.
• Proven experience in the facilities management industry across several services.
• Able to communicate clearly across field-based teams, departments and stakeholders
• Excellent IT skills – strong in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Valid SIA Licence.
• IOSH/NEBOSH qualified; Traffic qualifications such as CSAS/12D are desirable.