Operational Services Assistant

Mid Cheshire Hospitals NHS Foundation Trust; Crewe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Cheshire is looking for a dedicated individual to support clinic operations by completing patient assessments and assisting nurses in a nurse-led environment. Responsibilities include conducting baseline observations like BP, weight, and height, as well as maintaining the clinical environment. Candidates should possess effective communication skills and the ability to work flexible hours, including weekends. Join us in providing unparalleled care to the community.

Qualifications

• Experience in patient assessment tasks like BP, weight, height.
• Ability to communicate effectively with patients and staff.
• Experience in supporting clinical operations.

Responsibilities

• Complete baseline observations on patients for surgery.
• Support nurses in day-to-day running of the clinic.
• Maintain cleanliness and prepare clinical environments.

Skills

Patient assessment

Interpersonal skills

Communication

Job description

Job Summary

Supporting the running of the clinic by completing baseline observations on patients and supporting the POAC nurses to ensure patients are assessed and ready for their planned surgery. Patient assessment duties include BP, weight, height, MRSA swabbing & urinalysis. Support nurses and the operational services assistant in the day‑to‑day running of the nurse‑led clinic within Leighton Hospital Outpatient area. Potential working hours are 8 AM‑8 PM, Monday‑Friday with occasional weekend work.

Key Responsibilities

• Contribute to the implementation and evaluation of patient care by following agreed plans, policies, procedures and clinical guidelines.
• Record and store routine information securely, ensuring it is accurate, complete and legible; retrieve promptly when required.
• Enter data, obtain and collate information from computer systems using agreed software packages.
• Prepare the clinical environment for safe practice, maintaining cleanliness and ensuring availability of relevant materials and equipment; restore the environment afterwards.
• Contribute to the efficient use of physical and financial resources, offer suggestions to solve resource problems and ensure agreed equipment, stock and supplies are available in required quantities.
• Promote the individual needs of patients, acknowledging personal preferences, rights and choices; uphold anti‑discriminatory practice, privacy, dignity and respect for personal values and identity.
• Promote effective communication and relationships, maintaining confidentiality of information. Key duties include:

• Supporting patients/relatives, sensitively communicating agreed information and referring queries back to the professional.
• Demonstrating effective interpersonal skills when dealing with staff, patients, relatives, and the public in person, on the telephone and in writing.
• Establishing and maintaining relationships with other staff, passing on relevant information, raising queries and suggestions.

Key Messages

• Not all NHS roles are eligible for sponsorship. Candidates who require sponsorship to work in the UK are strongly advised to check the Government website for up‑to‑date job‑specific information. The salary threshold for sponsorship is £25,000 for Health and Care Visas and £41,700 (with limited exceptions) for Skilled Worker visas. The Trust will not sponsor where the starting salary does not meet these immigration rules.
• Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.
• We actively promote flexible working; please discuss any requirements you may have with us.
• Secondments will be considered for fixed‑term positions when both parties agree. Candidates should seek approval from their current line manager before application.
• All correspondence will be sent via the email address you have registered as your TRAC account.
• Selection is based on the Trust's values and the criteria outlined in the job description for the role.
• Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.
• Appointments are subject to a 6‑month probationary period.
• LED doctors are subject to a 3‑month probationary period.
• You are required to pay for a DBS disclosure where the post requires one; we encourage applicants to join and remain registered with the DBS update service.
• We do not reimburse travel to interview expenses.
• Some posts may have implications on existing NHS Pension Scheme arrangements. For further information visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions

About the Trust

Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399 K) and West Cheshire and Chester (population 357 K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich and Elmhurst Intermediate Care Centre in Winsford. Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area's largest employers. Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System. As part of the national New Hospital Programme, we're reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a healthier future. Learn more on our Healthier Futures website. At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.