Operational Manager 9194

Norfolk County Council; Norwich; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

A local government authority in Norwich seeks an Operational Manager for a permanent position to oversee the delivery of community support services. You will manage a team ensuring that individuals receive quality care to regain their independence. Ideal candidates will have experience working directly with people and knowledge of Health and Social Care policies. The role offers a competitive salary, generous benefits, and flexible working opportunities, including remote options depending on job requirements.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Relocation expenses

Tax-efficient car lease scheme

Qualifications

• Experience of working with individuals in a support role.
• Ability to communicate clearly and appropriately with the public.
• Judgement and initiative to plan and prioritize work.
• Knowledge of Health and Social Care legislation.

Responsibilities

• Line manage a team of Reablement Assistant Practitioners.
• Ensure effective delivery of reablement plans.
• Liaise with other professionals for quality care.
• Monitor staffing and scheduling systems.

Skills

Experience working with people

Clear communication skills

Initiative and judgement

Knowledge of Health and Social Care policy

Job description

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Job Description

Operational Manager 9194 | Permanent contract | £34,434 to £36,363 per annum (Scale H) | 37 hours per week | The Hive, Norwich Community Hospital

'Care for others. Make a difference'

Would you like to work as part of our well‑trained team of support workers and Occupational Therapists, ensuring reablement staff are delivering reablement plans that support the delivery of care and support in the community? Then this role is for you.

Norfolk First Support delivers services to adults in Norfolk in their own homes for up to six weeks, assisting them to regain skills they may have lost following an illness or hospital admission. The aim is to enable them to regain their independence as much as possible while also reviewing any ongoing support that may be needed.

Norfolk First Support is part of the wider Norfolk First Response Service which includes Swift Response and Grays Fair Court.

You will be part of an Operational Management team for Norfolk First Support. The role includes line managing a team of Reablement Assistant Practitioners or Reablement Support Workers to provide daily support/guidance and regular supervision/team meetings to ensure the effective use of resources to maximise the delivery of a quality service.

To ensure that the service works in partnership with other professionals, making use of voluntary and community services as necessary to provide the best possible care to people and their carers.

Liaise with Registered Service Managers, Reablement Assistant Practitioners and other Operational Managers on issues relating to the delivery of reablement support.

To monitor electronic staffing and scheduling systems to ensure the smooth running of the service.

You will need to have experience of working with people and be able to communicate clearly and appropriately with members of the public. You will also need to be able to exercise judgement and initiative, and plan and prioritise your own work.

This is an exciting and challenging role. You will work in a multi‑disciplinary team and need knowledge of current policy, practice, legislation within Health and Social Care and enjoy working with members of the public and other professionals in Health and Social Care.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counseling service
• Flexible working opportunities including flexi‑time, part‑time, remote and hybrid working – dependent on your job role and business need
• Financial benefits, including Norfolk Rewards discount programme
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions
• Tax‑efficient ways of getting extra pension and new bikes
• Access to a tax‑efficient car lease scheme for greener travel, subject to eligibility
• A payment if you refer someone you know to a hard‑to‑fill job

For more information on working for NFR please click on the link below: https://www.norfolk.gov.uk/jobs-training-and-volunteering/work-at-norfolk

If you would like to discuss this role further, please contact [e-mail]

Redeployment closing date: 10 December 2025 at 23:59

All other applicants closing date: 4 January 2026 at 23:59