Operational Lead Children Families and Planned Care

NHS; Shrewsbury; On-site; GBP 64,000 - 75,000; Full time

Job summary

A local health trust in Shrewsbury is seeking an Operational Lead to oversee a team within the Children, Families and Planned Care Division. The role involves operational management, developing health service pathways, and engaging with community partners. Candidates should have significant leadership experience in a health setting, alongside relevant qualifications. This permanent, full-time position offers a competitive salary of £64,455 to £74,896 per year, with flexible working options available.

Qualifications

• Proven track record as an effective leader in health or related environment.
• Extensive operational management experience in a complex environment.
• Experience of leading complex change successfully.
• Innovation in redesigning services based on best practices.

Responsibilities

• Provide operational leadership and management to teams.
• Design and lead change programs to meet service specifications.
• Proactively redesign pathways for better health outcomes.
• Influence stakeholders to reflect community needs.

Skills

Leadership

Operational management

Change management

Partnership working

Education

Degree level qualification

Masters qualification (or equivalent)

Job description

Job Summary

Shropshire Community Health NHS Trust are looking for a dedicated and dynamic Operational Lead to lead a team of services within the Children, Families and Planned Care Division.

The post holder will be responsible for the effective leadership and management across a range of services within the portfolio to lead an ambitious integration and service development programme in partnership with commissioners, partner organisations and the Children and Families of Shropshire, Telford and Dudley.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Main Duties

• Provide operational leadership and management to teams.
• Design and lead the change programme required to meet service specifications and national reporting requirements.
• Proactively lead the development and redesign of pathways, working with partners, to achieve the best health outcomes for local people, their families and carers, and support their health and wellbeing needs.
• Reflect the needs of service users/ communities, influencing stakeholders both internal and external to the Trust.
• Support emerging initiatives including Family First and Neighbourhood working.
• Lead developments that will improve safety, experience and delivery of the services in the portfolio.

About Us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life – and a good work life/home life balance.

Job Details

Date posted: 11 December 2025

Pay scheme: Agenda for change

Band: Band 8b

Salary: £64,455 to £74,896 a year Per Annum / Pro Rata

Contract: Permanent

Working pattern: Full-time, Flexible working

Reference number: 825-7643124-OPS

Job Locations

• Newport Cottage Hospital or Mt McKinley, Upper Barr or Anchorage Ave, Newport or Shrewsbury, SY2 6FG

Person Specification

Experience (Essential):

• Proven track record as an effective leader/services manager in health or related environment.
• Extensive operational management experience in a complex, multidisciplinary/multi‑agency environment.
• Experience of leading complex and dynamic change successfully, with evidence of this change being sustained.
• Experience of innovation and creativity to redesign and deliver quality improvement ensuring based on evidence and best practice in line with CQC delivering outstanding care.
• Experience of building successful partnership working arrangements/intensive inter‑agency work and being able to influence people internal and external to the Trust.

Qualifications (Essential):

• Degree level qualification in an appropriate clinical or non‑clinical subject.
• Appropriate Masters qualification or equivalent experience of working across relevant community services in a strategic or operational manager role.
• Evidence of post‑registration management and professional development which may include Clinical and/or Safeguarding and/or Restorative Supervision.

Knowledge and Skills (Essential):

• System wide knowledge in a number of areas such as health, education, public health, safeguarding, financial management, performance management, joint commissioning, acquired through training and proven experience over a number of years.
• In depth understanding of national legislation and standards relating to the portfolio of services.
• Ability to manage resources, staff and budgets effectively; delivering efficiency and reinvestment targets.
• Ability to introduce systems and processes that enable services to develop in line with governance and risk requirements.
• Change management, political intelligence, influencing, engaging and collaboration, creating a vision, communication (verbal and written), interpersonal skills.
• Generate a clear vision for the portfolio of services at an operational level and sense of direction translating that for other levels of staff.

Other (Essential):

• Able to meet the travel requirements of the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer Details

Employer name: Shropshire Community Health NHS Trust

Address: Newport Cottage Hospital or Mt McKinley, Upper Barr or Anchorage Ave, Newport or Shrewsbury, SY2 6FG

Employer's website: https://www.shropscommunityhealth.nhs.uk/