Operational Delivery Leader Director

PricewaterhouseCoopers; Belfast; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global consulting firm in Belfast is seeking a Delivery Lead accountable for the end-to-end delivery health of complex managed service engagements. You will oversee delivery excellence, ensuring compliance with contracted service levels while enhancing client satisfaction. The ideal candidate has extensive experience leading large operations, strong delivery leadership skills, and a proven track record in operational efficiency. This full-time role emphasizes continuous improvement and team leadership.

Benefits

Flexible working arrangements

Private medical cover

24/7 access to a virtual GP

Volunteering days

Qualifications

• Experience leading large complex customer operations managed service engagements (5m20m p / a) with full delivery responsibility.
• Strong delivery leadership across transition and run ensuring quality stability SLA performance people engagement and client satisfaction.
• Proven ability to manage delivery budgets improving operational efficiency.

Responsibilities

• Oversee the end-to-end delivery health of large complex customer operations managed service engagements.
• Ensure delivery excellence across transition and run, safeguarding commercial outcomes.
• Lead high-performing global delivery teams in alignment with PwC Delivery Standards.

Skills

Delivery leadership

Stakeholder management

Operational efficiency

Continuous improvement

People engagement

Job description

Line of Service

Internal Firm Services

Industry / Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Director

Job Description & Summary

About the role :

The Delivery Lead is accountable for the end-to-end delivery health of a portfolio of large complex customer operations managed service engagements. The role is responsible for ensuring delivery excellence across transition and run safeguarding commercial outcomes driving continuous improvement and transformation and leading high-performing global delivery teams in line with PwC Operates Delivery Standards.

The Delivery Lead acts as a senior operational specialist and trusted advisor to clients Partners and internal stakeholders ensuring services are delivered efficiently compliantly and to contracted service levels while protecting margin and enhancing client satisfaction.

What your days will look like :

• Oversee the end-to-end delivery health of large complex customer operations managed service engagements.
• Ensure delivery excellence across transition and run safeguard commercial outcomes and drive continuous improvement and transformation.
• Lead high-performing global delivery teams in alignment with PwC Operates Delivery Standards.
• Serve as a senior operational specialist and trusted advisor ensuring efficient compliant service delivery to contracted levels protecting margin and enhancing client satisfaction

This role is for you if :

• Experience leading large complex customer operations managed service engagements (5m20m p / a) with full delivery responsibility.
• Strong delivery leadership across transition and run ensuring quality stability SLA performance people engagement and client satisfaction.
• Proven ability to manage delivery budgets improving operational efficiency optimise margins and overseeing multilocation delivery teams.
• Skilled in supporting and executing transition plans including risk resource and operational planning.
• Credible senior stakeholder leader acting as a trusted advisor and driving transformation and continuous improvement in engagements.
• Inclusive highperformance people leader who develops capability succession and a culture of accountability and excellence.

What youll receive from us :

No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24 / 7 access to a qualified virtual GP; six volunteering days a year and much more.

Optional Skills

• Accepting Feedback
• Active Listening
• Analytical Thinking
• Automation
• Automation Framework Design and Development
• Automation Solutions
• Budgetary Management
• Business Process Automation (BPA)
• Business Process Improvement
• Business Process Outsourcing
• Business Transformation
• Coaching and Feedback
• Communication
• Continuous Process Improvement
• Creativity
• Data Quality Automation
• Deliverable Planning
• Delivery Excellence
• Design Automation
• Digital Transformation
• Embracing Change
• Emotional Regulation
• Empathy
• Inclusion
• 36 more

Key Skills

• Forklift
• Customer Service
• Organizational skills
• Basic Math
• Dealership Experience
• Laundry
• SyteLine
• Warehouse Experience
• Dispatching
• Personal Injury Law
• Translation
• Project Coordination

Employment Type :

Full-Time

Experience :

years

Vacancy :

1

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date

Required Experience :

Director

Required Experience : Director