Operational Clerk

dnata; Greater Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading airline service company is seeking an Operations Clerk for a 12-month fixed term contract in Manchester. The role involves managing meal figures for airlines, ensuring accurate communication with various internal departments, and maintaining high service standards. Ideal candidates will have excellent customer service and computer skills, a keen attention to detail, and the ability to work under deadlines. Flexibility in working hours is crucial as shifts may vary. This is an exciting opportunity to join a dynamic team.

Qualifications

• Experience in the Airline catering industry is desirable.
• Strong verbal and written communication skills in English are essential.
• Ability to work on initiative and as part of a team.

Responsibilities

• Retrieve meal figures from airlines and distribute to departments.
• Update and maintain meal figures in the Cbase system.
• Communicate effectively to ensure timely performance.

Skills

Excellent customer service skills

Excellent Computer skills including Excel and Word

Fluent in English

Problem-solving skills

Ability to work under strict deadlines

Attention to detail

Flexibility in working hours

Job description

Operations Clerk – Fixed Term Contract (12 months)

An exciting opportunity has arisen for an Operations Clerk to join the team based in Manchester. Fixed Term Contract (12 months) Maternity Cover.

The job holder will be responsible for liaising directly with all internal departments to communicate any flight meal increases or changes , aircraft swaps etc .The position will be responsible for receiving meal figures from airlines, checking updates, filing, entering onto IT system and organising any late meal increases as they come in and will ensure the provision of an accurate, consistent and quality service to our customers.

You will be an active team member, ensuring that all work is complete according to daily work schedules and that all information received is communicated to the right people in a timely manner.

Job Responsibilities

• Retrieving all meal figures received via Email and customer specific systems for distribution to the relevant internal departments
• Updating and maintaining meal figures into Cbase system, print & check ACOs against system.
• Entering aircraft changes / movement details into Cbase system, informing all internal departments and supervisors.
• Follow up with all departments whilst liaising with dispatch with all relevant information
• Communicating via telephone, e‑mail system, and PA system with all internal departments, and departmental Managers to ensure on time performance.
• Completing all increase logs, a / c registration log, a / c change sheet, filing of telex communications, printing documentation as required, creation of ACOs, Creation of extra flights into Cbase, checking of final figures, filing ACOs for billing, entering final figures onto system for specific airlines.
• Printing of Cbase labels for all airlines.
• Accurately completing all relevant documentation
• Reporting any accidents or incidents and ensure any corrective actions are taken.
• Ensuring compliance with the company compliance policies.
• Filling documentation and other general filing, e‑mailing, photocopying & faxing
• Liaising effectively with members of the Service Delivery team and other Departments
• Learning and Understanding all aircraft information for all the airlines
• Documenting sick / absence calls
• Issuing of Security Seals, compliance paperwork

Skills / Behaviors and Experience Required

• Experience in the Airline catering industry - desirable
• Excellent customer service skills - essential
• Excellent Computer skills essential, including Excel and Word - essential
• Fluent in English with good verbal and written communication skills - essential
• Able to solve problems and work within strict deadlines - essential
• Able to deliver and improve upon set targets
• Able to work on your own initiative
• Self disciplined, reliable and accurate with a keen eye for detail
• Able to work as a team member and stand alone
• Flexibility in working hours
• Shifts are mixture of Earlies. 6-14, 6-16, 8-18 Lates 12-20, 10-20 & Middle’s, 10-18
• As above shifts can be either 8 hrs or 10hrs
• Rolling Rosta

Further Information

If you wish to apply for this exciting position, please forward an up to date C.V and covering letter