Operational and Cyber Resilience Manager

Payment Systems Regulator; Greater London; Hybrid; GBP 72,000 - 100,000; Full time

Job summary

A regulatory body for financial services in the UK seeks an Operational and Cyber Resilience Manager to lead a team focused on enhancing firms' resilience against cyber threats. The role involves guiding compliance with operational resilience standards and influencing policy initiatives to advance the financial sector's stability. Ideal candidates will have significant experience in financial services, leadership capabilities, and excellent analytical and communication skills. This position offers a hybrid work model with a competitive salary.

Benefits

28 days annual leave plus bank holidays

Hybrid model with up to 60% remote work

Non-contributory pension and life assurance

Private healthcare

Paid volunteering annually

Flexible benefits scheme

Qualifications

• Experience in leading teams in financial or critical sectors.
• Able to communicate complex information clearly.
• Proven ability to mentor and inspire colleagues.

Responsibilities

• Lead a team to enhance operational resilience.
• Guide firms on regulatory compliance.
• Shape FCA policy initiatives to enhance sector resilience.
• Collaborate with senior leaders on cybersecurity initiatives.

Skills

Proven experience in financial services or critical infrastructure

Leadership and team management

Understanding operational resilience regulatory frameworks

Analytical decision-making

Excellent communication skills

Interpersonal skills

Organizational capability

Tools

Alteryx

Project Management Lifecycle

Job description

Operational and Cyber Resilience Manager

Department : Supervision Policy and Competition

Division : Technology Resilience and Cyber

Salary : National (Edinburgh and Leeds) ranging from 72100 to 100000 and London from 79300 to 110000 (salary offered will be based on skills and experience)

This role is graded as : Manager Regulatory

Your recruitment contact is Steve Christopher via . Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team

We regulate financial services firms in the UK to keep financial markets fair thriving and effective. By joining us youll play a key part in protecting consumers driving economic growth and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision) creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting within the Specialist Directorate our Technology Resilience and Cyber (TRC) department works with financial firms to strengthen the resilience of their systems against cyber threats and operational disruptions - helping protect consumers safeguard markets and build trust in the technology that powers financial services.

This role manages our Retail Insurance and Cyber assessment team of specialist operational resilience professionals providing expert support to our front line supervision teams.

Role responsibilities

• Lead a team of specialists to strengthen firms and portfolios resilience enabling proactive risk management and safeguarding market stability
• Guide firms in implementing operational resilience standards supporting compliance and building confidence in regulatory alignment
• Shape new FCA approaches and policy initiatives driving innovation and enhancing the UK financial sectors resilience
• Champion strategic priorities within the TRC Leadership Team fostering collaboration and advancing consumer protection goals
• Coach and empower your team unlocking potential and delivering high-impact outcomes
• Engage with senior leaders across firms on resilience and cyber security building trust and strengthening sector-wide preparedness
• Collaborate with key stakeholders across HM Treasury PRA and National Cyber Security Centre aligning efforts and amplifying systemic resilience
• Provide expert input during live incidents ensuring swift informed responses and minimising disruption to consumers and markets

Skills required

Minimum

• Proven experience working with financial services or other critical national infrastructure sectors contributing to sector resilience and public trust
• Prior experience leading managing or mentoring team members to deliver successful outcomes fostering collaboration and empowering growth
• Prior experience of operational resilience regulatory frameworks ideally within financial services

Essential

• Ability to build strong judgement and analytical skills to make risk-based decisions in a complex and evolving landscape driving confidence in regulatory outcomes
• Communicate with clarity and impact through excellent oral and written skills enabling clear understanding of complex issues for diverse audiences
• Ability to lead and inspire teams or mentor the colleagues to achieve impactful objectives fostering growth and delivering collective success
• Build trusted relationships through exceptional interpersonal skills creating credibility and collaboration with senior stakeholders across firms and government
• Drive progress across competing priorities with strong organisational capability ensuring timely delivery and effective escalation when needed

Benefits

• 28 days annual leave plus bank holidays
• Hybrid model with up to 60% remote work
• Non-contributory pension (812% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa income protection and 24 / 7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits and our recruitment process as a whole visit our benefits page.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture : one thats free from discrimination and bias celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.

Disability confident : our hiring approach

Were proud to be a Disability Confident Employer and therefore people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment cases of high application volumes we may progress applicants whose experience most closely matches the roles key requirements.

Useful information and timelines

Timeline

• CV Review / Shortlist : 28th November 2025
• 1st Stage Interviews : 3rd-5th December 2025
• Manager Assessment w / c 8th December 2025
• 2nd Stage Interview w / c 15th December 2025

Job advert close

27th November 2025 at Midnight

Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.

SC Clearance is required for this role ( SC Guidance ) - you will hold or will be required to obtain Security Check (SC) level vetting

Required Experience

Manager

Key Skills

Computer Science,Operational Risk Management,Risk Management,Six Sigma,Continuous Improvement,Lean,Process Improvement,Pricing,Customer Support,Alteryx,Kaizen,Project Management Lifecycle

Employment Type

Full-Time

Experience

years

Vacancy

1

Monthly Salary Salary

72100 - 100000