Open Jobs Beauty Advisor (Floor, Stock, Cash), Full Time 40h Birmingham

Sephora; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading beauty retailer in Birmingham is looking for a Stock Associate to manage stock levels, assist in cash operations, and provide excellent customer service. The ideal candidate will have prior retail experience, strong organizational skills, and a passion for beauty products. This full-time role requires flexibility in working hours and a commitment to fostering client loyalty through engaging service. Join us and be part of a diverse environment where you can grow and thrive.

Benefits

Community of diverse professionals

Opportunities for learning and growth

Inclusive work environment

Qualifications

• Experience in retail store operations is preferred.
• Knowledge of beauty products is advantageous.
• Strong organizational and customer service skills are essential.

Responsibilities

• Receive, inspect and verify incoming shipments of merchandise.
• Monitor stock levels and identify items to reorder.
• Process customer transactions accurately and maintain workspace cleanliness.
• Foster client loyalty through warm and attentive service.

Skills

Prior experience in store operations

Knowledge of beauty and cosmetic products

Strong organizational skills

Exceptional attention to detail

Ability to lift heavy boxes

Exceptional customer service skills

Goal-oriented mindset

Excellent communication skills

Ability to work flexible hours

Job description

Location : Bullring Birmingham

Type of contract : permanent full time 40h

At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

Key Responsibilities

Stock Management

Receive inspect and verify incoming shipments of merchandise. Unpack label and tag products accurately and efficiently. Organize and maintain inventory storage areas including stockrooms and shelves. Perform regular stock counts and assist with inventory audits. Monitor stock levels and identify items that need to be reordered.

Stock Replenishment

Work closely with the management team to prioritize stock replenishment tasks. Ensure that stockrooms are adequately stocked to meet customer demands. Restock products on the sales floor promptly and maintain appealing product displays. Monitor product expiry dates and rotate stock as necessary. Assist in the implementation of merchandising plans and promotional displays.

Documentation and Administration

Assist in handling product recalls and returns in compliance with company policies. Provide support during inventory audits and assist in resolving discrepancies. Collaborate with the management team to identify opportunities for process improvement.

Cash Operations

Accurately process customer transactions adhering to cash procedures as per Sephorapedia guidelines and audit reports follow daily cash-in and cashout procedures. Maintain cleanliness and organization in workspaces like the cash area and gift wrap ensuring adequate packaging supplies.

Customer Service

Foster client loyalty by warmly welcoming attentively understanding and exceeding their needs at Sephora including introducing complimentary services and utilizing digital tools to enrich their experience. Additionally share product knowledge effectively to drive sales increase basket size maintaining a friendly and engaging attitude. Support different categories on shopfloor when asked to.

Teamwork and Communication

Collaborate with store associates to understand their stock needs and priorities. Communicate effectively with the management team regarding stock-related issues. Coordinate with other departments such as sales and customer service to ensure smooth operations. Assist in training new stock associates on inventory management procedures. Maintain a positive and professional attitude while working in a fast-paced environment.

Skills

• Prior experience in store operations (cash and stock) or related roles is preferred.
• Knowledge of beauty and cosmetic products is advantageous.
• Strong organizational skills with exceptional attention to detail.
• Ability to lift and carry heavy boxes, stand for extended periods and perform physical tasks.
• Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs.
• Goal‑oriented mindset and proven track record of meeting or exceeding sales targets.
• Professional appearance with a passion for the beauty industry.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours including evenings, weekends and holidays as required.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

Here you will find :

Community in which authenticity is embraced and the strength of our differences fuels our collective spirit.

Culture of empowerment learning & growth that offers you the tools space and opportunity to learn innovate and lead.

Work that brings fulfillment. From delighting clients every day to inspiring our industry at large every action makes a difference.

Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment hiring training advancement or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.