Open Access Product Manager — Drive Customer Experience

Elsevier; Greater London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A global information and analytics leader in Greater London is seeking a Senior Product Manager to enhance customer experience and drive product innovation in their Open Access team. The ideal candidate should have strong digital commerce experience and a passion for the customer journey. You will lead improvements for B2B and B2C workflows while working closely with various stakeholders. This position offers generous benefits and a commitment to work/life balance.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Employee assistance program

Access to a competitive retirement plan

Learning and development resources

Qualifications

• Proven experience in delivering complex products in B2B and B2C environments.
• Demonstrated ability to work with diverse stakeholders.
• Comfortable with complexity and adapting to evolving priorities.

Responsibilities

• Lead the discovery and delivery of Open Access workflow improvements.
• Analyze product data and customer feedback to identify opportunities.
• Formulate and test hypotheses through experimentation.

Skills

Excellent communication skills

Customer empathy

Ability to work independently

Deep experience in product management

Job description

A global information and analytics leader in Greater London is seeking a Senior Product Manager to enhance customer experience and drive product innovation in their Open Access team. The ideal candidate should have strong digital commerce experience and a passion for the customer journey. You will lead improvements for B2B and B2C workflows while working closely with various stakeholders. This position offers generous benefits and a commitment to work/life balance.