OOHC Administration Officer - Targeted

NSW Health; Wallsend; On-site; GBP 33,000 - 35,000; Full time

Job summary

A health organization is seeking an Administration Officer to support the Children in Care Health Program in Wallsend. The role involves providing administrative support, managing communications, and maintaining records to improve the health outcomes for children in care. Ideal candidates are detail-oriented, adaptable, and possess strong computer literacy and communication skills. This position offers training opportunities and a supportive work environment.

Benefits

Individual training and mentoring

Regular check-ins with management

Mandatory ongoing education opportunities

Support around working with children in care

Qualifications

• Detail-oriented and adaptable administrator.
• Professionalism and accuracy in work.
• Excellent communication skills.

Responsibilities

• Provide a central point of communication between consumers, carers and the team.
• Accept and process referrals, following up additional information where required.
• Maintain accurate medical records, spreadsheets and working documents.
• Support clinicians with administrative tasks to ensure smooth service delivery.
• Handle correspondence and phone enquiries in a professional and timely manner.

Skills

Strong computer literacy

Excellent attention to detail

Teamwork skills

Awareness of privacy requirements

Job description

Join Our Children in Care Health Program — where teamwork, compassion and purpose come together.

Remuneration: $68,338.79 - $70,468.72 Per Annum + Superannuation + Salary Packaging
Location: Negotiable across Hunter New England Local Health District
Employment Type: Temporary Full Time - ending 30th June 2028
Position Classification: Administration Officer Level 3
Hours Per Week: 38
Requisition ID: REQ604902
Applications Close: Tuesday, 7th October 2025

While this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

About the Role

We are seeking an Administration Officer to join our district-wide Children in Care Health Program. This important service supports improved health outcomes for children in care, and as part of the team you’ll provide vital administrative support to ensure services run smoothly and efficiently.

This role offers variety and purpose - you’ll be a key communication point between the team and our consumers, managing correspondence and phone calls, processing referrals, and assisting clinicians by gathering information and maintaining accurate records. You’ll also work with spreadsheets, databases and working documents to ensure up-to-date information is available when needed.

Responsibilities

• Provide a central point of communication between consumers, carers and the team.
• Accept and process referrals, following up additional information where required.
• Maintain accurate medical records, spreadsheets and working documents.
• Support clinicians with administrative tasks to ensure smooth service delivery.
• Handle correspondence and phone enquiries in a professional and timely manner.

About You

You’re a detail-oriented, adaptable administrator who thrives in a collaborative team environment. You bring professionalism, accuracy and excellent communication skills, and you’re motivated by contributing to positive outcomes for children in care.

You Must Have

• Strong computer literacy, with the ability to adapt to new systems and applications.
• Excellent attention to detail and accuracy in your work.
• Teamwork skills and the ability to build positive relationships.
• Awareness of privacy and confidentiality requirements (with training provided regarding children in care).

Why Join Us?

When you join the Children in Care Health Program, you’ll be welcomed into a supportive, person-focused team dedicated to making a difference.

You’ll benefit from

• Individual training and ongoing mentoring tailored to your role.
• Regular check-ins with your manager and colleagues.
• Mandatory and ongoing education opportunities to develop your skills.
• Guidance and support around the unique considerations of working with children in care.

This is more than an administrative position - it’s an opportunity to be part of a compassionate, committed team improving the health and wellbeing of some of the most vulnerable children in our community.

Additional Information

• An eligibility list will be created for future temporary full or part time vacancies.
• This position is full time; however, part time/job share arrangements may also be considered.

Need more information?

1) Position Description

2) Applying for this position

For role related queries or questions contact Angelika Mandel on email: [e-mail]

Information for Applicants

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help Indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging is beneficial to most Hunter New England Health employees and may increase your take-home pay. Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via [e-mail] or 1300 40 25 23.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.