Onsite Photocopier Service Engineer

Concept Information Technology; Halesowen; On-site; GBP 23,000 - 29,000; Full time

Job summary

A technical services company is seeking an on-site Service Engineer to maintain and repair high-end photocopiers in Birmingham and Coventry. The ideal candidate will have proven experience in servicing multifunctional devices and possess strong communication skills. This role offers a salary up to £28,208, along with a company car and a contributory pension scheme.

Benefits

25 days of annual leave + Bank Holidays

Company car and fuel or van

Contributory pension scheme

Sick pay scheme

Death in Service benefit

Healthcare

Qualifications

• Proven experience in servicing and repairing MFP devices.
• Eligibility to obtain necessary Government and/or Police security clearance.
• Full UK driving licence.

Responsibilities

• Respond to technical service calls at client sites.
• Maintain accurate service records using PDA tools.
• Manage spare parts inventory.

Skills

Servicing and repairing colour and monochrome MFP devices

Basic networking skills

Diagnostic and fault-finding abilities

Verbal and written communication skills

Interpersonal skills

Job description

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Job Reference:

BBBH76636_1755681096

Job Views:

6

Posted:

20.08.2025

Expiry Date:

04.10.2025

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Job Description:

Role: Site based / on-site Service Engineer (Print / Photocopiers)

Location: Birmingham / Coventry

Company Overview:

We are actively seeking a skilled Photocopier engineer or a semi-skilled Service Engineer (FSE) with transferable skills from sectors such as EPOS, ATM, or IT Hardware. The role involves servicing and maintaining high-end, quality Photocopiers/MFDs to ensure customer satisfaction.

Role Purpose:
To maintain, repair, and provide technical support for managed print equipment, ensuring all devices are serviced in line with technical specifications and health and safety procedures.

Key Responsibilities:

* Respond to technical service calls at client sites, ensuring timely and efficient resolution of issues.
* Maintain accurate service records using PDA tools and communicate effectively with service coordination teams.
* Manage spare parts inventory to reduce repeat visits and ensure tools and technical documentation are up-to-date and in good condition.
* Maintain access to cloud-based documentation systems through regular synchronization of laptop tools.
* Ensure any company-provided vehicle is well-maintained, clean, and presentable.
* Submit accurate expense records and receipts within required timeframes.
* Participate in technical training, seminars, and online modules to stay current with product knowledge.
* Collaborate with internal departments to support efficient service delivery.
* Share technical insights and escalate issues appropriately to support customer satisfaction and equipment reliability.

Skills and Experience:

* Proven experience in servicing and repairing colour and monochrome MFP devices across various volumes.
* Basic networking skills, including installing print drivers and connecting devices to networks.
* Strong diagnostic and fault-finding abilities.
* Eligibility to obtain necessary Government and/or Police security clearance (without restrictions).
* Full UK driving licence.
* Ability to work under pressure and meet tight deadlines.
* Willingness to adhere to client-specific processes and procedures while on-site.
* Analytical mindset with a proactive approach to problem-solving.
* Excellent verbal and written communication skills.
* Strong interpersonal skills with the ability to engage effectively with stakeholders at all levels.
* Positive attitude and commitment to delivering high-quality customer service.

Package:

* Up to £28,208 - Monday to Friday only - sociable working hours
* 25 days + Bank Holidays
* Company car + fuel or van
* Contributory pension scheme (5%)
* Sick pay scheme
* Death in Service
* Healthcare

Application: If you have any questions or would like to apply for this position in confidence, please email or call 07536 058 659.