Onsite IT Technical Support Engineer - Central London

Focus Group; City Of London; On-site; GBP 35,000; Full time

Job summary

A managed service provider in Central London is seeking an IT Onsite Technical Support Engineer. You will provide hands-on technical support across multiple hospitality venues, managing support tickets and ensuring excellent customer service. The ideal candidate has proven IT support experience and strong knowledge of Windows environments. This role offers a competitive salary and the opportunity for professional development.

Qualifications

• Proven experience in an IT support role.
• Strong technical knowledge of Windows Desktop (7, 8, 10, 11), Outlook, and Office 365.
• Excellent customer service skills with the ability to explain technical issues clearly.

Responsibilities

• Provide onsite, telephone, and remote IT support across multiple hospitality venues.
• Manage and resolve support tickets, ensuring excellent customer service.
• Deploy and configure new equipment and troubleshoot issues.

Skills

Proven experience in an IT support role

Strong technical knowledge of Windows Desktop

Excellent customer service skills

Tools

Active Directory

Office 365

Job description

IT Onsite Technical Support Engineer

Location: Central London (Onsite, 5 days per week)
Salary: £35,000 per annum + benefits

About the Role

Join Focus Group as our dedicated IT Technical Support Engineer for a key hospitality client in London. You'll be the face of our IT service, visiting multiple hospitality venues and providing hands-on technical support that keeps their operations running smoothly.

This is a customer-facing role where you'll own the technical relationship with one of our most important clients, providing 1st and 2nd line support across their London sites.

What You'll Do

• Provide onsite, telephone, and remote IT support across multiple hospitality venues
• Manage and resolve support tickets, ensuring excellent customer service throughout
• Deploy and configure new equipment including desktops, laptops, and peripherals
• Troubleshoot issues across Office 365, Windows environments, networking, and wireless systems
• Conduct daily checks including backups and security monitoring
• Support project deployments and maintain best practice processes
• Build strong relationships with end users, remaining calm under pressure

What We\'re Looking For

Essential:

• Proven experience in an IT support role
• Strong technical knowledge of Windows Desktop (7, 8, 10, 11), Outlook, and Office 365
• Working knowledge of Active Directory, Exchange, Group Policy, DNS, and network domains
• Experience troubleshooting printers and general PC issues
• Excellent customer service skills with the ability to explain technical issues clearly
• Comfortable working autonomously and as part of a team
• Happy to travel between sites using public transport (paid for by the company)

Desirable:

• Experience with Mac OS X, Linux, and Android
• Knowledge of HP Aruba switches, Sonicwall firewalls, and ClearPass
• Familiarity with CCTV, door access systems, and hospitality IT infrastructure
• Understanding of networking, VOIP, and SQL

Why Focus Group?

Focus Group is a rapidly growing MSP with over 1,300 talented people delivering innovative solutions across the UK. We\'re not your typical managed service provider - we\'re pushing boundaries and investing in cutting-edge technology to solve real business challenges.

As our Technical Support Engineer, you\'ll be empowered to own the success of service delivery to a major hospitality client. You\'ll work in dynamic, fast-paced environments where your technical expertise directly impacts daily operations and customer satisfaction.

This role offers genuine autonomy, daily variety across multiple sites, and the backing of a large, collaborative team when you need it. You\'ll build meaningful client relationships, develop your technical skills with exposure to diverse hospitality technology, and grow your career with an MSP that\'s going places.

Apply Now

Ready to take ownership of an exciting client account? Apply today to join our team.