Onsite IT Support Technician – London Campus & Growth

Arden University; City Of London; On-site; GBP 31,000 - 32,000; Full time

Job summary

A leading educational institution in London seeks an experienced IT Support Technician to support students and staff with technology. This role involves resolving technical issues, delivering user training, and ensuring adherence to IT policies. Ideal candidates will have hands-on IT support experience and proficiency in Microsoft applications. Join a passionate team that values employee development and offers competitive benefits.

Benefits

30 days holiday + bank holidays

Aviva pension plan

SimplyHealth plan option

Private Medical Insurance

Study any Arden course for free

Access to Perkbox benefits

Qualifications

• Comfortable explaining technical solutions to all levels of users within a business environment.
• Demonstrable experience of using an ITSM ticketing system.
• Awareness of data protection principles e.g. GDPR.

Responsibilities

• Provide outstanding localised and remote support to the Leeds campus.
• Resolve hardware and software issues for staff and students.
• Deliver user training and encourage adherence to company policies.

Skills

IT Support / Service Desk experience

Proficient in using and supporting Microsoft operating systems and applications

Excellent written and verbal communication skills

Problem solving skills

Tools

ITSM ticketing system

Technical accreditation's e.g. Microsoft MCSA / Cisco CCNA

Job description

A leading educational institution in London seeks an experienced IT Support Technician to support students and staff with technology. This role involves resolving technical issues, delivering user training, and ensuring adherence to IT policies. Ideal candidates will have hands-on IT support experience and proficiency in Microsoft applications. Join a passionate team that values employee development and offers competitive benefits.