Onsite IT Support Engineer – Second Line Incident Resolver

Capgemini; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology consultancy seeks a Second Line support professional to work onsite in Middlesex. The role involves being the first point of contact for client queries and responsibilities include managing incident resolution to SLA using tools like Service Now. Candidates should have excellent communication skills and technical knowledge of hardware and software systems. This is an opportunity to join an inclusive employer focused on employee wellbeing and sustainable practices.

Benefits

Mental Health Champions

Wellbeing apps like Thrive and Peppy

Accredited Great Place to Work

Qualifications

• Excellent communication skills to interact with customers and technical teams.
• Ability to work in a busy environment under pressure.
• Critical thinking and problem-solving capabilities.

Responsibilities

• Act as the first point of contact for customers.
• Liaise with customers to resolve queries.
• Handle incident and service requests to SLA.

Skills

Excellent communication and interpersonal skills

Ability to work calmly under pressure

Critical thinking and problem-solving skills

Working knowledge of Microsoft Windows OS

Understanding of IT hardware

Interest in automation scripting technologies

Job description

A global technology consultancy seeks a Second Line support professional to work onsite in Middlesex. The role involves being the first point of contact for client queries and responsibilities include managing incident resolution to SLA using tools like Service Now. Candidates should have excellent communication skills and technical knowledge of hardware and software systems. This is an opportunity to join an inclusive employer focused on employee wellbeing and sustainable practices.