Onsite IT Support Engineer

Daisy Communications; Cheadle; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading communications provider in Cheadle is seeking an IT Technician to ensure excellent service for 250+ clients. This crucial role involves resolving user issues, maintaining helpdesk records, and collaborating with the Projects Team on network installations. Ideal candidates should possess strong PC hardware/software knowledge and fault-finding skills. Additional benefits include 25 days holiday plus bank holidays and professional development opportunities.

Benefits

25 days holiday plus bank holidays

Extra day off for birthday or wedding

£500 referral bonus

Eye care vouchers

Sim deals

Exclusive retail discounts

Qualifications

• Good knowledge of Server operating systems is advantageous.
• Familiarity with backup and recovery technologies is desirable.
• Experience with AV software will be beneficial.

Responsibilities

• Resolve user issues as an onsite IT Technician at customer sites.
• Liaise with Projects Team installing network infrastructure.
• Log helpdesk emails and tickets in a timely manner.
• Escalate technical issues when necessary.

Skills

PC/Laptop hardware and Software knowledge

Fault-finding skills

Knowledge of Microsoft desktop operating systems

Knowledge of Active Directory

Basic networking knowledge

Knowledge of Microsoft 365 Administration

Tools

Microsoft 365

Hyper V

CRMs

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: £26,000 per annum

Location: Cheadle

Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)

You will be working in the IT arm of the business, providing an excellent service to 250+ external customers. The role involves being the first point of contact for our customers when a ticket is logged, this includes speaking to the customers over the phone, logging and responding to emails and logging tickets proactively.

Responsibilities

• Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.
• Liaising with Projects Team installing network infrastructure at customer sites
• Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
• Act as the initial point of contact in the resolution of user IT issues.
• Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesksystems.
• Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
• Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.

Qualifications

• Good PC/ Laptop hardware and Software knowledge
• Good fault-finding skills
• Good Knowledge of Microsoft desktop operating systems and productivity suite
• Knowledge of Server operating systems
• Knowledge of Active Directory
• Knowledge of Microsoft 365 Administration
• Basic networking knowledge
• A knowledge of the following would be an advantage: Office 365 Fundamentals and/or Azure fundamentals
• Hyper V
• CRMs
• Backup and recovery technologies
• AV Software

Additional Information

• 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
• An extra day off on your birthday or if you're getting married
• £500 referral bonus – bring great people, get rewarded!
• Professional development – training and support to help you grow
• Eye care vouchers and discounted Medicash membership for healthcare savings
• Sim deals for you and your family/friends
• Exclusive discounts and savings at over 1,200 retailers

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