Onsite IT Support & AV Specialist

Acora; England; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading IT services company in England is seeking a Desktop Support Analyst to provide high-quality technical support to enhance customer satisfaction. Responsibilities include troubleshooting software issues and supporting both Windows and Mac devices. Ideal candidates will demonstrate strong communication skills and be able to assist users effectively in an onsite environment. This is a full-time permanent role with benefits, including private medical and gym membership.

Benefits

Private Medical

Pension

25 days annual leave

Gym Membership

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Must have experience with Microsoft applications and Mac devices.
• Strong customer service skills and ability to assist end users.
• Organizational skills to maintain IT equipment inventory.

Responsibilities

• Provide high-quality technical support and customer satisfaction.
• Respond to incoming tickets and collaborate with IT teams.
• Assist with on-boarding new employees and provide training.

Skills

Expert support for Microsoft Office Suite

Troubleshooting software-related issues

Support for Mac devices

Maintaining meeting room technology

Providing VIP support

Job description

A leading IT services company in England is seeking a Desktop Support Analyst to provide high-quality technical support to enhance customer satisfaction. Responsibilities include troubleshooting software issues and supporting both Windows and Mac devices. Ideal candidates will demonstrate strong communication skills and be able to assist users effectively in an onsite environment. This is a full-time permanent role with benefits, including private medical and gym membership.