Onsite Customer Service & Sales Specialist

Merck; Stanley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global healthcare company is seeking a Customer Service Professional based in England. This onsite role involves delivering exceptional customer service, managing orders, and fostering customer relationships. Candidates should have GCSE qualifications in English, Math, and ICT, along with proven experience in customer service and sales. The position requires a customer-oriented approach to resolve queries effectively while maintaining high productivity. Closing date for applications is 28/01/2026.

Qualifications

• Proven experience in a sales-based customer services role.
• An aptitude for managing and resolving customer complaints.
• Ability to work in a team environment while managing high workloads.

Responsibilities

• Identify customer needs and ensure top-notch satisfaction.
• Provide consultative advice on products and services.
• Manage orders end-to-end in adherence to SOPs.
• Drive customer engagement on online platforms.
• Resolve customer queries and complaints through various channels.

Skills

Customer Engagement

Customer Satisfaction

Customer Management

Data Entry

Order Processing

Customer Service

Education

GCSE qualifications in English, Math, and ICT

Job description

A global healthcare company is seeking a Customer Service Professional based in England. This onsite role involves delivering exceptional customer service, managing orders, and fostering customer relationships. Candidates should have GCSE qualifications in English, Math, and ICT, along with proven experience in customer service and sales. The position requires a customer-oriented approach to resolve queries effectively while maintaining high productivity. Closing date for applications is 28/01/2026.