Online Manager

ASDA; Telford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Telford is looking for an Online Manager to lead the online shopping operations. This role involves overseeing logistics and ensuring exceptional customer service. The ideal candidate will have experience in a retail or logistics environment and be able to use data effectively. Competitive salary and numerous benefits are offered, including a colleague discount and a company bonus scheme.

Benefits

Colleague discount: 15% off shopping

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye test for you and your nominated user

Discounted rates on Asda services

Wagestream: flexible pay access

Company pension

24/7 virtual GP access

Excellent parental leave policies

Colleague recognition programme

Qualifications

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead the store’s online shopping operation.
• Oversee picking, packing, and dispatching of online orders.
• Manage a team and ensure customer service excellence.
• Use data to manage volume and improve efficiency.

Skills

Customer-focused

Operationally strong

Tech-savvy

Leadership

Detail-oriented

Adaptable

Job description

Job Title

Online Manager

Location

Donnington Wood

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

1 October 2025

At Asda, we want you to find your everything. As our Online Manager, you’ll lead the store’s online shopping operation—ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect. You’ll oversee the picking, packing, and dispatching of online orders, making sure every item meets our quality standards, and every delivery is on time. You’ll manage a team of personal shoppers and delivery drivers, ensuring they’re motivated, well-organised, and focused on delivering a brilliant customer experience. You’ll also use data and insight to manage volume, improve efficiency, and respond to customer feedback.

What makes a brilliant Online Manager:

• Customer-focused: You understand the importance of convenience and reliability in online shopping and deliver it consistently.
• Operationally strong: You’re confident managing logistics, order fulfilment, and delivery schedules in a fast-paced environment.
• Tech-savvy: You’re comfortable using systems and data to track performance, manage capacity, and solve problems.
• Leadership: You lead by example, support your team, and create a culture of accountability and service excellence.
• Detail-oriented: You ensure accuracy, freshness, and quality in every order.
• Adaptable: You thrive in a dynamic environment and can flex to meet changing customer demand.

What you’ll bring:

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas