Online & In-Store Trading Manager

Sainsbury's Supermarkets Ltd; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket chain located in Stevenage is seeking an Online Manager to oversee the online picking and delivery operations. The role involves managing teams, ensuring high standards of customer service, and delivering on performance indicators. Ideal candidates will have previous experience in a fast-paced environment, strong leadership skills, and a proven track record in achieving operational excellence. This position offers a competitive salary and various benefits including discounts and performance bonuses.

Benefits

10% discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Wellbeing support

Cycle to Work scheme

Special offers on memberships and more

Qualifications

• Previous experience in managing a team in a fast-paced operational environment.
• Proven track record of delivering excellent customer service.
• Ability to meet or exceed KPIs related to sales and customer satisfaction.

Responsibilities

• Plan and lead an online picking and delivery team.
• Engage and coach a large team of shoppers and drivers.
• Collaborate with other managers to enhance store performance.

Skills

Line management responsibilities

Customer service skills

KPI delivery

Operational leadership

Performance management

Job description

A leading UK supermarket chain located in Stevenage is seeking an Online Manager to oversee the online picking and delivery operations. The role involves managing teams, ensuring high standards of customer service, and delivering on performance indicators. Ideal candidates will have previous experience in a fast-paced environment, strong leadership skills, and a proven track record in achieving operational excellence. This position offers a competitive salary and various benefits including discounts and performance bonuses.