Online Fulfillment & Customer Experience Manager

Sainsbury's Supermarkets Ltd; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Colchester is looking for an Online Manager to oversee online picking and delivery operations. You will engage and manage a large team, ensuring a seamless shopping experience for both online and in-store customers. The role requires previous line management experience in a fast-paced environment. Benefits include discounts, bonuses, and a supportive work culture. Applications are invited until 03 February 2026.

Benefits

10% discount at Sainsbury's after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on various services

Qualifications

• Previous line management experience in fast-paced environments.
• Proficient in delivering exceptional customer service.
• Ability to coach and lead a team effectively.

Responsibilities

• Manage online picking and delivery team operations.
• Coach and engage a large team of shoppers and drivers.
• Collaborate with other managers for store success.

Skills

Line management

Customer service

KPI management

Employee relations management

Operational leadership

Meeting KPIs

Job description

A leading retail company in Colchester is looking for an Online Manager to oversee online picking and delivery operations. You will engage and manage a large team, ensuring a seamless shopping experience for both online and in-store customers. The role requires previous line management experience in a fast-paced environment. Benefits include discounts, bonuses, and a supportive work culture. Applications are invited until 03 February 2026.