Online Assistants

Sainsbury’s Group; Ely; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading grocery retailer in the UK is looking for Online Assistants to support joyful shopping experiences. Responsibilities include handling customer queries, processing orders, and providing product recommendations. Applicants must be above school-leaver age with Right to Work eligibility in the UK. This role offers benefits such as a discount card, holiday entitlement, and wellbeing support.

Benefits

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above the school-leaver age.
• Must be at least 18 years old for early or late shifts.
• Right to Work eligibility in the UK.

Responsibilities

• Deal with customer queries and process orders.
• Provide recommendations on products and services.
• Work flexibly and in a high-energy environment.
• Learn to use new digital tools effectively.

Job description

About the Role

As one of our Online Assistants, you'll be one of our Christmas Champions that supports a joyful shopping experience for our online customers.

Responsibilities

• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
• Build great knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store as required
• Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
• Always ready to work flexibly and productively to a high standard across the store - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.

Qualifications

• You must be above the school‑leaver age in your country.
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

Benefits

• Nightshift premium – an additional £2.45 per hour worked between midnight and 5am (where applicable).
• Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we match between 4-7.5% of your pension contributions.
• Sainsbury's share schemes – buy Sainsbury's shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, which is a confidential service providing support and guidance on a wide range of issues.

Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.