One Stop - Shift Leader

One Stop; Nether Heyford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail convenience business in Nether Heyford is seeking a Shift Leader who will coordinate daily store operations and ensure excellent customer service. The ideal candidate will have strong leadership skills, a proactive approach, and ensure a safe shopping environment. Benefits include discounts at One Stop and Tesco, flexible working patterns, and private medical options. This role requires a hands-on leader committed to the store's performance and customer satisfaction.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing in Tesco Stores

Flexible working patterns

Pension and private medical options

Qualifications

• Strong understanding of store performance and practical actions for improvement.
• Ability to lead a team and deliver customer-focused service.
• Know-how in managing store operations and prioritizing safety.

Responsibilities

• Coordinate the team to deliver great customer service.
• Open/close the store and oversee daily operations.
• Resolve customer queries promptly and ensure satisfaction.

Job description

Overview

One Stop • Nether Heyford • Apply by 11-May-2025

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop. You will be responsible for various store duties and customer-focused service delivery.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community
• Open/close the store and complete duty cover, making sure all decisions are right for customers, colleagues, and safety
• Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
• Support the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere
• Ensure the store is always clean, tidy and well presented
• Prioritise replenishment of products that matter to our customers
• Ensure point of sale and shelf edge labels accurately reflect product availability
• Take immediate action for any overcharges and prevent reoccurrence
• Proactively manage queues in store to deliver a great shopping trip
• Coordinate colleagues to deliver daily priorities and manage breaks around trade patterns
• Be knowledgeable about the store, coordinating others to deliver practical actions to improve
• Follow health and safety routines and ensure colleagues do the same
• Deliver clear communication to the team and keep them informed
• Seek ways to simplify operations and share ideas with the Store Manager
• Always put the customer first and tailor service to individual needs
• Resolve customer queries promptly, leaving customers satisfied
• Recognise and celebrate colleagues delivering great service
• Identify barriers to delivering great service and help remove them
• Resolve colleagues’ queries in the absence of the Store Manager, or escalate as appropriate
• Ensure appropriate staffing, arranging cover for short-term absences or sickness
• Be a recognised Keyholder, attend alarm call outs where necessary to ensure safety and security
• Monitor internal communications and ensure timely action and team awareness
• Coordinate colleagues to meet customers’ needs and store operations, reporting issues to the Store Manager
• Balance time between service and replenishment areas
• Support the Store Manager in managing absence, conduct return-to-work interviews and report absence triggers per One Stop policy
• Build meaningful relationships with Area Manager and People Partner; escalate issues timely and benefit from coaching opportunities

Post Office Local (if applicable)

If this store has a Post Office Local, duties include day-to-day Post Office operations and you will be required to undertake a Post Office background check and criminal conviction check. Failing checks may result in withdrawal of the job offer.

Core Values

Core Purpose: Serving our customers, communities and planet a little better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Stores have broad hours and may offer services such as Post Office, Evri Parcelshop, PayPoint, lottery, Costa Coffee, and Tango Ice Blast. One Stop is a subsidiary of Tesco. We operate from multiple distribution centres and aim to serve local communities.

Benefits

10% Discount in One Stop; 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends); 20% Discount on F&F Clothing in Tesco Stores; 10% discount at Tesco Mobile; 20% off car, pet and home insurance at Tesco Bank; Vision Express discounts; Tesco Pharmacy discounts; Pension and private medical options (where applicable); Life Assurance; Flexible working patterns; Save as you earn scheme; WeCare support service; Annual leave and retirement savings plan. Terms apply.