One Stop - Customer Service Assistant

Tesco; Towcester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A community-focused retail store in Towcester is seeking a Customer Service Assistant to provide excellent service, assist in daily operations, and maintain store appearance. Responsibilities include engaging with customers, participating in community events, and ensuring safety compliance. The ideal candidate is enthusiastic, enjoys working in a team, and is committed to excellent service. Flexible working options are available.

Benefits

Flexible working arrangements

Community engagement opportunities

Qualifications

• Experience in a retail or customer service environment.
• Ability to work flexibly in a fast-paced environment.
• Commitment to safety and compliance.

Responsibilities

• Deliver excellent customer service and maintain store appearance.
• Participate in community and charity events.
• Support day-to-day store operations.

Skills

Customer service

Communication

Teamwork

Job description

Overview

One Stop • Towcester • Permanent • Apply by 10-Oct-2025

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback. With your guidance, your store will remain a safe place to work and shop.

What is in it for you

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We are passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.

Flexible Working

We know life looks different for each of us. One Stop welcomes chats about flexible working. Some are at the start of their careers, some want flexibility to do the things they love, and others are adapting to life changes. Talk to us during your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues as much as our customers and offer a wide range of benefits. To explore the full list, please review the Careers Page and scroll to the bottom.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Community Involvement

Being part of the community is at the heart of what we do. We support local charities and groups, partner with national organisations, and are proud to give back in meaningful ways. We have raised funds and donated meals through partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Our colleagues engage in activities to support the causes they care about.

Diversity & Inclusion at One Stop

We are an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values. We are a Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process. For accessibility information, please review our materials.

Our six colleague networks – Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women – help foster a safe, supportive environment. For more information about our networks please review our materials.

*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found earlier. We encourage you to submit your application as soon as possible.*

You will be responsible for

• Know your customers and serve them with passion and pride, delivering great natural service.
• Encourage customers to provide feedback by completing the “have your say” survey.
• Work across all store areas including online, tills, replenishment, vending and stock routines to meet customer needs.
• Apply training to ensure safe working practices.
• Participate in seasonal, community and charity events to create an inclusive atmosphere.
• Be knowledgeable about store performance and understand the role in delivering profit.
• Represent the brand values, make everyone feel welcome, and follow policies.
• Clock in and out at start and end of shifts to ensure accurate pay.
• Maintain safety by following security procedures and wearing safety equipment where available.
• Follow the Think 25 policy when serving age-restricted products.
• Respond quickly to assistance calls on self-service checkouts and explain actions to the customer.
• Keep areas clean, tidy, and organized with clear aisles.
• Occasionally run the shift in the absence of the Shift Leader and Store Manager.
• Follow all training to keep yourself, others, and the store safe and legal.
• If the store has a Post Office Local, duties include day-to-day Post Office operations and passing a background check; if checks fail, the offer may be withdrawn.