One Stop - Customer Service Assistant

One Stop; Scotland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail convenience brand is looking for a Customer Service Assistant to join its team in Scotland. In this role, you will provide excellent customer service, assist with store operations, and maintain the store's appearance. Your responsibilities include stocking shelves, processing payments, and engaging with customers to enhance their shopping experience. Ideal candidates should be passionate about service, capable of handling a fast-paced environment, and eager to contribute positively to the store's operations.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% off F&F Clothing in Tesco Stores

Discounted eye care through Vision Express

Life Assurance

Qualifications

• Passion for customer service and pride in providing excellent experiences.
• Ability to work in a fast-paced retail environment.
• Willingness to take on various responsibilities across the store.

Responsibilities

• Provide excellent customer service in all areas of the store.
• Stock shelves and assist with store appearance.
• Respond to customer feedback and assist in improving service.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

One Stop

• LE27PT
• Apply by 08-May-2025 About the role What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• Know my customers and serve them with passion and pride, giving great natural service.
• Actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Put into practice the training I have received to ensure we work safely.
• Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Be knowledgeable about my store’s performance, understand the part I play and what we need to do together to deliver profit.
• Be myself, live our values, make everyone feel welcome and always follow our policies.
• Ensure I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keep myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
• Always follow the think 25 policy when serving age‑restricted products to all customers.
• Respond to assistance calls or interventions on self‑service checkouts promptly, explaining what you are doing to the customer.
• Work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• Follow all training to keep myself, others and the store safe and legal.
• When the store has a Post Office Local, my duties will include day‑to‑day operations of the post office; I must undertake a Post Office Financial and criminal conviction background check. If these checks fail, we will be forced to withdraw the job offer.

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.

In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top‑up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).

With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.

Important Note

One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leaversage for your country please.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
• 20% off car, pet and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
• Discounted Simply Health cash plan
• Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
• Save as you earn scheme annual invitation
• WeCare support service, offering a 24 / 7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
• Annual leave entitlement increases with length of service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable to job role)
• Private Medical insurance (if applicable to job role)
• Flexible working, we have many forms of flexible working like part‑time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.
• T&C's Apply