One Stop - Customer Service Assistant

Tesco; Lancashire; On-site; GBP 18,000 - 22,000; Full time

Job summary

A retail store is seeking a Customer Service Assistant to ensure excellent service to customers, maintain store operations, and support team activities. You will engage with customers directly, manage various store tasks, and contribute to a welcoming atmosphere. Flexibility in work hours is available, making this position suitable for many lifestyles.

Benefits

Flexible working arrangements

Diverse workplace

Community involvement opportunities

Qualifications

• Ability to provide excellent customer service in a retail environment.
• Willingness to work flexible hours.
• Capability to work in a fast-paced environment.

Responsibilities

• Assist customers with their inquiries and provide product information.
• Stock shelves and maintain store appearance.
• Process payments at the checkout.

Skills

Customer service

Communication

Organization

Job description

Overview

One Stop • 50 Eastpines Drive, Anchorsholme, Thornton-Cleveleys • Apply by 02-Oct-2025

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store\'s performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.

Benefits and Inclusion

Flexible Working

We know life looks different for each of us. We always welcome chats about flexible working and can discuss arrangements during your application. We understand some people are at the start of their careers, some want flexibility for personal commitments, or other life situations.

One Stop Benefits

We value colleagues and offer a wide range of benefits. To explore the full list of colleague benefits, please see the Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share values, the benefits offered may differ from those at Tesco.*

Community Involvement

We support local charities and groups and partner with national organisations. We have raised significant funds and donated meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Our colleagues engage in activities that support community causes and reflect our commitment to giving back.

Diversity & Inclusion at One Stop

We are an inclusive workplace that values diverse backgrounds, perspectives and experiences. Diversity and inclusion are at the heart of our values. We are a Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process to ensure fair opportunity for all. For accessibility information, please refer to our Careers Page.

We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please refer to the Careers Page.

*One Stop reserve the right to withdraw the vacancy before the closing date if a suitable candidate is found earlier.*