One Stop - Customer Service Assistant

One Stop; Framingham Earl; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store chain in Framingham Earl is seeking a Customer Service Assistant. In this role, you'll provide excellent customer service, stock shelves, and maintain a tidy store environment. Ideal candidates will have a passion for helping customers and be able to work in a team. This position requires adherence to store policies and may involve background checks for certain duties.

Qualifications

• Ability to serve customers with passion and pride.
• Experience in retail or customer service is advantageous.
• Must be eligible for background checks if working with Post Office Local.

Responsibilities

• Serve customers and provide excellent service.
• Process payments and stock shelves.
• Maintain store cleanliness and organization.
• Potentially run the shift in absence of Store Manager.

Skills

Excellent customer service

Teamwork

Attention to detail

Job description

One Stop • onestop norwich road framingham earl • Apply by 21-Sep-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment where available to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of a Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If this store has a Post Office Local, duties will include daily operations of the post office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

As a subsidiary of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited as a Disability Leader Level 3 and are committed to inclusive and accessible recruitment. For more support information, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details on the school leaver’s age in your country, please click here.