One Stop - Customer Service Assistant

RHR UK; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail organization in the United Kingdom is seeking a Customer Service Assistant to deliver outstanding service in a dynamic environment. Key responsibilities include serving customers passionately, working across various store sections, and contributing to community events. The role promotes a collaborative culture and values staff contributions, offering a welcoming atmosphere for customers and employees alike.

Benefits

Flexible working options

Community involvement opportunities

Qualifications

• Passion for serving customers and providing great service.
• Ability to work in various store areas including tills and stock.
• Willingness to contribute to community and charity events.

Responsibilities

• Provide exceptional customer service and address feedback.
• Handle tasks across the store including online and replenishment.
• Ensure safety and compliance with security procedures.

Skills

Customer service

Communication

Teamwork

Job description

We’re looking for a Customer Service Assistant to join the team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant you will work in a fast‑paced retail environment where no day is the same.

Responsibilities

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘Have Your Say’ survey.
• I work across all areas of the store—including online, the tills, replenishment, vending and stock routines—to ensure tasks are completed to meet the needs of our customers.
• I put into practice the training I have received to ensure we work safely.
• I take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• I am myself, live our values, make everyone feel welcome and always follow our policies.
• I ensure I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the ‘Think 25’ policy when serving age‑restricted products to all customers.
• I respond quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, I will be required to undertake a Post Office financial and criminal‑conviction background check. If these checks fail, we will be forced to withdraw the job offer.

What’s in it for you

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and are always looking for enthusiastic individuals to join our growing team.

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments such as becoming a carer, nearing retirement, adapting to parenthood, or something else. So talk to us throughout your application about how we can support.

One Stop Benefits

• We value our colleagues just as much as our customers and that’s reflected in the wide range of benefits we offer.
• As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.

Community Involvement

Being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways.

Over the past decade we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle. Our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion at One Stop

Everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect.

As a Disability Confident Leader (Level 3), we are committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please visit our site.

Our six colleague networks – Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women – help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please visit our site.

• One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. We therefore highly encourage you to submit your application as soon as possible.

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco we celebrate diversity and recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re a large business with diverse working patterns and many business areas, which means we can find a working style that works for you.

We have recently announced that we will be moving towards a more blended working week combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to discuss how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We’re proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit our site.