One Stop - Customer Service Assistant

Tesco; Christchurch; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading retail chain in Christchurch is seeking a Customer Service Assistant to enhance customer experience and support daily operations. The successful candidate will deliver outstanding service, maintain store organization, and engage in community events. This role offers flexibility to accommodate different life stages and a commitment to workplace diversity.

Benefits

Flexible working arrangements

Diverse and inclusive workplace

Community involvement opportunities

Qualifications

• Passionate about serving customers and enhancing their shopping experience.
• Ability to work in diverse environments and perform multiple tasks.
• Knowledge of safety and security procedures.

Responsibilities

• Provide excellent customer service across all store areas.
• Maintain a clean, organized store environment.
• Participate in community and charity events.

Skills

Customer service

Teamwork

Problem-solving

Job description

Overview

One Stop • 42-44 Hunt Road, Christchurch • Apply by 30-Nov-2025

We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast paced retail environment where no day is the same and play an important role in day-to-day store operations by providing excellent customer service, stocking shelves, processing payments and maintaining the store's appearance. You will help ensure the store remains a safe place to work and shop.

Responsibilities

• Know and serve customers with passion and pride, delivering great natural service.
• Encourage customers to provide feedback on their shopping trip through the "have your say" survey.
• Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
• Apply training to ensure work is performed safely and to a high standard.
• Participate in seasonal, community and charity events to create an inclusive atmosphere.
• Be knowledgeable about store performance and collaborate to deliver profit.
• Represent the values of the company, make customers feel welcome, and follow policies.
• Clock in and out at the start and end of shifts to ensure accurate pay.
• Follow security procedures and wear safety equipment where available to keep colleagues and customers safe.
• Adhere to the Think 25 policy when serving age-restricted products.
• Respond quickly to assistance calls or interventions on self-service checkouts and explain actions to customers.
• Maintain a clean, tidy and organized store environment, keeping aisles clear.
• May be responsible for running the shift in the absence of the Shift Leader and Store Manager at certain times.
• Follow training to keep self, others and the store safe and legal.
• If the store has a Post Office Local, duties include day-to-day Post Office operations; if checks fail, the job offer may be withdrawn.

Flexible Working & Benefits

We welcome discussions about flexible working. The role supports varied life stages and commitments, including caregiving, parenting, retirement planning, or pursuing other interests. One Stop values its colleagues and offers a wide range of benefits. To explore the full list of benefits, please visit the Careers Page.

Diversity & Inclusion

We are an inclusive workplace that celebrates diverse backgrounds, perspectives and experiences. As a Disability Confident Leader (Level 3), we offer reasonable adjustments throughout the recruitment process. We have six colleague networks to support an inclusive environment.

Community Involvement

We partner with local charities and national organisations to give back. We have raised millions for good causes and donated millions of meals through partnerships with FareShare and Olio.