One Stop - Customer Service Assistant

Tesco; Bursledon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Bursledon is seeking a Customer Service Assistant to join their team. Responsibilities include customer service, stocking, and maintaining store appearance. The ideal candidate will excel in a fast-paced environment and contribute positively to team dynamics. This position offers the opportunity to engage with customers and ensure a safe shopping experience.

Qualifications

• Ability to work in a fast-paced retail environment.
• Strong customer interaction skills.
• Willingness to learn and follow safety procedures.

Responsibilities

• Ensure excellent customer service and satisfaction.
• Stock shelves and process payments.
• Maintain store appearance and safety.

Skills

Customer service skills

Teamwork

Attention to detail

Job description

Overview

One Stop • Portsmouth Road, Bursledon, Southampton • Permanent • Apply by 29-Oct-2025

We\'re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store\'s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the \'have your say\' survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store\'s performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.

Notes

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

*One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*