Oncology Administrator

Imperial College Healthcare NHS Trust; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in London is seeking a Receptionist to provide administrative support for the Oncology team. The role requires excellent communication and organizational skills, and experience in an administrative setting. This position can be full-time or part-time, with opportunities for career development and flexibility in working arrangements.

Benefits

Career development opportunities

Flexible working arrangements

Staff recognition scheme

Cycle to Work scheme

Qualifications

• Must have good organisational skills and ability to learn quickly.
• Competent in using IT systems, including Excel and Word.
• Administrative and customer service experience is essential.

Responsibilities

• Greet patients and visitors in a professional manner.
• Book and manage patient appointments and transport.
• Maintain accurate filing systems and handle reception paperwork.

Skills

Organisational skills

IT competency (Excel, Word)

Customer service skills

Education

A-Levels or equivalent

Tools

Excel

Word

Job description

Overview

Fulfil your potential in hospitals that make history: Charing Cross, Hammersmith, St Mary\'s, Queen Charlotte\'s & Chelsea and Western Eye. With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career. We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities. With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education. We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

To provide reception cover and administration support for the Oncology team, maintaining a high quality of service to patients, carers and other visitors. The role will be working in the Oncology Department across 2 sites. You must have excellent communication skills, organisational and customer care skills. You will have the personal qualities to deal confidently and confidentially with our patients and the clinical team as well as working colloboratively with the administration team across the service. We currently are recruiting for two different posts- one being a full time role, the second role being a part time role working Monday to Weds. The successful candidate will be an enthusiastic and positive team player. The candidate will need to have experience of working in an administrative settings. Excellent leadership skills and good communication skills are essential.

Main duties of the job

• Greet patients and visitors to the unit in a professional manner and in accordance with CPG and Trust policy.
• Book and cancel follow up appointments including blood test
• Maintain accurate filing systems
• Book and cancel patient transport for future appointments on demand.
• Book and cancel patient interpreters for future appointments where necessary.
• Book and cancel patient diagnostic test appointments.
• Handle all paperwork associated with reception duties including before, during and after clinic
• Any administration tasks as per banding

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You\'ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education

Essential criteria

• A-Levels or equivalent knowledge or experience

Desirable criteria

• Medical Terminology

Skills/Abilities

Essential criteria

• Organisational skills/ability to learn.
• Competent use of IT systems - Excel, Word, & dbase input

Desirable criteria

• Service sector work (preferably hospital)
• Legible handwriting CDL Cerner

Experience

Essential criteria

• Administrative experience Filing techniques Basic IT literacy, Customer Service

Desirable criteria

• Previous experience in an NHS institution.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 609.4KB)
• Functional Requirement Oncology Admin (PDF, 272.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)