Onboarding Success Lead – Customer Tech Adoption

Magnet Forensics; United Kingdom; Hybrid; GBP 46,000 - 67,000; Full time

Job summary

A leading digital forensic software developer in the UK is seeking a Customer Success Escalation Lead – Onboarding. This role focuses on delivering high-quality onboarding experiences to ensure new customers gain confidence with the products. Responsibilities include guiding clients through initial setups, providing technical resource support, and collaborating with Customer Success Managers. The ideal candidate should have a degree in a relevant field, strong communication skills, and 3-5 years of experience in a technical environment. This position offers competitive salary and benefits.

Benefits

Generous time off policies

Competitive compensation

Healthcare and retirement benefits

Volunteer opportunities

Qualifications

• 3-5 years of experience with software solutions in technical environments.
• Hands-on experience with digital forensics tools.
• Strong written and verbal communication skills.

Responsibilities

• Execute technical onboarding activities for new customers.
• Guide customers to ensure successful product use.
• Support customers during the post-purchase phase.

Skills

Communication skills

Technical onboarding

Collaboration

Customer focus

Multitasking

Education

College or University Degree in Engineering, IT, or Computer Science

Tools

Salesforce

Gainsight

Job description

A leading digital forensic software developer in the UK is seeking a Customer Success Escalation Lead – Onboarding. This role focuses on delivering high-quality onboarding experiences to ensure new customers gain confidence with the products. Responsibilities include guiding clients through initial setups, providing technical resource support, and collaborating with Customer Success Managers. The ideal candidate should have a degree in a relevant field, strong communication skills, and 3-5 years of experience in a technical environment. This position offers competitive salary and benefits.