Onboarding Relationship Manager, Executive & Leadership Talent Acquisition

HSBC; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global banking and financial services organization seeks an Onboarding Relationship Manager to ensure a seamless onboarding experience for senior hires across the UK and Europe. This pivotal role requires overseeing the onboarding process, enhancing candidate experience, and ensuring adherence to compliance and governance standards. The ideal candidate will possess extensive experience in talent acquisition and HR operations, with a strong ability to collaborate with senior stakeholders. Opportunities for process improvement are integral to this position.

Qualifications

• Extensive experience in talent acquisition with a focus on senior and executive-level hiring.
• Ability to influence and collaborate effectively across regions and offshore delivery teams.
• Experience in compliance and operational risk management for recruiting in the UK & Europe.

Responsibilities

• Oversee the onboarding process for senior hires across internal and external candidates.
• Maintain communication with MD-level candidates during onboarding.
• Identify opportunities to improve onboarding processes.

Skills

Talent acquisition

HR operations

Stakeholder engagement

Candidate experience improvement

Job description

If youre looking for a career where you can make a real impression join HSBC and discover how valued youll be.

HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.

Onboarding Relationship Manager Executive & Leadership Talent Acquisition

This role is pivotal in ensuring a seamless high‑touch onboarding experience for senior hires across the UK and Europe and the Americas. As the central point of contact for candidates and recruiters, the role focuses on enhancing communication consistency and experience throughout the onboarding journey.

Responsibilities

Candidate & Stakeholder Experience

• Oversee the end‑to‑end onboarding process for senior hires across both internal and external candidates.
• Maintain regular communication with MD‑level candidates throughout the onboarding lifecycle and implement a structure that ensures a seamless transition into their role.
• Drive automation and enhance candidate touchpoints for all GCB3 onboarding processes.
• Ensure Executive and Leadership Talent Acquisition teams are updated on candidate progress through onboarding.
• Work in close partnership with the onboarding delivery teams to monitor progress, resolve escalations and ensure smooth process execution.

Process Improvement & Efficiency

• Identify opportunities to simplify, streamline and enhance onboarding processes.
• Drive initiatives that improve efficiency, experience and compliance aligned with operational excellence and simplification priorities.
• Manage candidate and hiring manager satisfaction surveys, analyse feedback and suggest related areas for improvement.
• Support design, testing and implementation of onboarding tools, templates and communications.

Governance and Risk Management

• Ensure adherence to governance standards, policies and audit requirements.
• Proactively manage and resolve complex risks and compliance issues.

Collaboration & Partnership

• Work in close partnership with the onboarding delivery teams to monitor progress, resolve escalations and ensure smooth process execution.

Qualifications

• Extensive experience in talent acquisition and/or HR operations with a focus on senior and executive‑level hiring.
• Ability to influence and collaborate effectively across regions and offshore delivery teams.
• Proven ability to engage and build relationships with senior stakeholders.
• Experience delivering and enhancing candidate experience through continuous process improvement.
• Exposure to compliance, operational risk management and regulatory adherence for recruiting in the UK & Europe.

The role location will be London.

Being open to different points of view is important for our business and the communities we serve. At HSBC we’re dedicated to creating diverse and inclusive workplaces – no matter gender, ethnicity, disability, religion, sexual orientation or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk.