Onboarding & Project Support Assistant

Cognisys; Remote; GBP 14,000 - 17,000; Full time

Job summary

A leading Cyber Security company is seeking an Onboarding & Project Support Assistant to manage customer onboarding processes remotely. The role requires excellent organisational skills, proficiency in Google Workspace, and strong communication abilities. You will coordinate with clients and internal teams while ensuring documentation is meticulously maintained. The company offers competitive benefits, including 25 days' annual leave, a training budget for professional development, and a supportive work environment where innovation is encouraged.

Benefits

25 days annual leave plus UK bank holidays

1 day of paid leave on your Birthday

Health & Wellbeing support

£2,000 annual training budget

Refer a friend bonus scheme

Qualifications

• Demonstrable experience in an administrative or coordination role within a fast-paced environment.
• Outstanding organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• High proficiency in Google Workspace and ability to learn new software platforms.
• Proactive with a can-do attitude and capability to manage competing priorities.

Responsibilities

• Own and execute the full customer onboarding process.
• Serve as the specialist for the Assembly onboarding platform.
• Coordinate information gathering and manage client expectations.
• Collaborate with Sales, Technical, and Compliance teams.
• Maintain all client onboarding data and documentation.
• Provide administrative support for project setup.

Job description

Location: Panama (Remote)

Salary: $20,000 - $22,000 (DOE)

We are looking for a dynamic Onboarding & Project Support Assistant to drive successful client activation and ensure the smooth mobilisation of essential operational projects.

Cognisys is a leading Cyber Security company specialising in Penetration Testing, GRC Consulting, and Managed Security services. We pride ourselves on our customer service, forward-thinking approach, and commitment to excellence. Our small but mighty team works with some of the best-known companies in the world, covering over 30 countries worldwide!

About the Role

We are seeking a highly motivated and meticulously organised Onboarding & Project Support Assistant to be a central pillar in our customer success journey and internal operational delivery. This role sits at the intersection of client experience and project coordination, ensuring new customers are set up for success and that internal projects are mobilised efficiently.

Reporting to the PMO Lead, you will play a crucial role in maintaining the high standards of service and trust for which Cognisys is known.

Key Responsibilities

• End-to-End Onboarding Management: Own and execute the full customer onboarding process following contract sign-off, ensuring a seamless transition into service delivery.
• Platform Expertise: Serve as the specialist for the Assembly onboarding platform, customising, managing, and optimising workflows and communication streams to accelerate client compliance and security goals.
• Stakeholder Co-ordination: Act as the primary point of contact for new clients, proactively coordinating information gathering, scheduling kick-off meetings, and managing expectations.
• Cross-Functional Collaboration: Work closely with our Sales, Technical, and Compliance teams to ensure all client requirements are met, and internal handovers are executed without friction.
• Record Keeping: Ensure meticulous maintenance of all client onboarding data and documentation within the CRM and associated internal systems.
• Project Setup and Initialisation: Provide essential administrative support to Project Managers, facilitating the swift set-up of new client and internal initiatives within our project management tool.

Requirements

• Proven Track Record: Demonstrable experience in an administrative, coordination, or support function within a fast-paced professional environment.
• Exceptional Organisation: Outstanding organisational skills, a methodical approach to work, and a demonstrable attention to detail.
• Communication: Excellent written and verbal communication skills, with the professional acumen to engage effectively with high-level clients and internal teams.
• IT Proficiency: High proficiency in Google Workspace (Docs, Sheets, Slides, Gmail, Calendar) and a high degree of comfort in learning and mastering new software platforms.
• Proactivity: A proactive, "can-do" attitude and the ability to manage competing priorities and deadlines with limited supervision.

If you think you can deliver but don't match the criteria above, please don't be put off. We are very open-minded and focus on ability and attitude above skills.

What We Offer

• Annual Leave: 25 days per year, plus UK bank holidays.
• Additional Leave: 1 day of paid leave on your Birthday!
• Health & Wellbeing: Access to Westfield Health Care Cash Plan and our Employee Mental Health and Wellbeing platform.
• Professional Development: £2,000 annual training budget to support your continued learning and career growth.
• A dynamic and supportive work environment where customer care and innovation drive everything we do.
• Refer a friend bonus scheme, up to £2,000!

Why Join Us?

At Cognisys, you will be part of a collaborative and innovative team that values your input and shares support. You'll have the opportunity to work on challenging projects that make a real impact on our clients. We'd love to hear from you if you want to challenge, lead and innovate!

We're not just about the work; we're about the people. Join a team where innovation is celebrated and your contributions are valued. We foster a collaborative environment where fresh ideas thrive and professional growth is encouraged.

Applications

Please feel free to reach out to Dom, our Head of Talent Acquisition, if you would like any further information, to discuss accessibility requirements, or if you require this information provided in an alternative format – [e-mail]

We welcome applications from candidates from diverse backgrounds and can make various reasonable adjustments to accommodate individual needs.

NO RECRUITMENT AGENCIES, PLEASE