On Street Bike Operative

Serco Limited; Greater London; On-site; GBP 29,000; Full time

Job summary

A logistics service provider in Greater London seeks an On Street Bike Operative. This role entails cycling around London, swapping batteries, and engaging with the public while ensuring operational efficiency. Candidates should have a passion for cycling, prior delivery experience is preferred, and a commitment to making London's cycle scheme successful. The position offers competitive salary and various benefits, including free travel options and Cycle Hire memberships.

Benefits

Free Cycle Hire membership

TfL Oyster Card for free travel

Incentive scheme during peak periods

Reward for finding abandoned bikes

Access to Serco Benefits portal

Employee events throughout the year

Qualifications

• Experience in delivery or cycling preferred.
• Commitment to work responsibly as a Cycle Hire ambassador.
• Ability to work in a target pressured environment.

Responsibilities

• Swap batteries and triage bikes across London.
• Support Cycle Hire Hubs during busy times.
• Transport eBike batteries using eCargo bikes.

Skills

Cycling experience

Customer interaction

Physical capability

Job description

Job Title: On Street Bike Operative

Location: Clapham Depot, SW2 5DZ

Contract Type: Permanent

Working Hours: 40 hours per week, 1 in 3 weekends, Rostered Shift Pattern, 0700-1530 / 1100-19:30

Salary: £28,808 per annum + excellent benefits

London's public bike sharing scheme is available 24/7, 365 days a year. There are more than 12,300 bikes, 2000 ebikes and over 800 bike docking stations across London to help you get around quickly and easily. The scheme recently expanded to Southwest London so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town.

You will be the public face of Serco's London Cycle Hire team in the community, representing the business in a very positive way and interacting with members of the public in a friendly and approachable manner.

As the On Street Bike Operative, your key responsibility will be swapping batteries and triaging bikes to support our bike fleet and ensure our customers get where they want to go. You will be travelling around London using an E-Cargo bike. All eCargo Bike training will be provided and if successful will receive a professional qualification in eCargo Bike riding.

Other Responsibilities

• Supporting Cycle Hire Hubs, when necessary, across the scheme during morning & evening peaks
• Transporting eBike batteries using eCargo Bikes across the city
• Completing mobile triage of Cycle Hire fleet across the scheme
• Providing assistance to the workshop on an adhoc basis to support workshop operations

You will be a confident cyclist who is physically capable to keep up with demand on-street and work in a target pressured environment.

We are dedicated to the ongoing development and career progression of our On Street Operatives, with outstanding training opportunities made available to you, along with the chance to undertake additional qualifications. These include, but are not limited to, Health & Safety courses, Team Leader and Management training and a supportive management team who will provide guidance and advice to ensure you achieve all that you want to with Serco.

What you need to do the role

This is a role that is vital to the success of the Cycle Hire Scheme, and we are looking for candidates that take great pride in their work and are committed to being the best ambassadors for the Cycle Hire Service. Our On Street Operatives directly contribute to making London a greener place to live and visit and are responsible for making sure our bikes are safe for all to use, so it is important that you are able to take that responsibility seriously and are a considerate and courteous operative.

It is desirable that you have previous delivery / cycling experience, and we will provide any additional training you may need.

Please note, this position is subject to random drug and alcohol testing.

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer

Be a part of the iconic London Cycle Hire Scheme and help deliver a first-rate alternative transport option to thousands of daily customers.

This is a one-of-a-kind scheme. With fully bespoke programs, processes and systems to learn across multiple functions.

No matter the role you join us in, there will be opportunities to see and learn other aspects of the contract from on street, to control room, to workshops and more.

• Free Cycle Hire membership worth up to £120 (after a successful 3 month probation)
• A TfL issued Oyster Card providing free travel across the TfL network either in or out of work for all front-line employees (after a successful 3 month probation)
• Predominantly during the busy summer period, the contract offers an incentive scheme to all roles, where extra money can be earned for extra performance
• Working on street and find one of our precious bikes abandoned? You can earn money per abandoned bike found, rewarding your effort for helping to maintain our bike fleet.
• Access to the Serco Benefits portal which contains thousands of discounts and deals for all Serco employees across a range of areas including Insurance, healthcare, high street shopping, cinema, mobile phones and many more.
• Our contract holds multiple events for employees throughout the year including football, bowling, darts, ice cream vans on site, go-karting, summer and xand xmas parties and much more.