On-Site IT Help Desk: Warehouse & Office Support

First Recruitment Ltd; Dunstable; On-site; GBP 25,000 - 35,000; Full time

Job summary

A logistics firm in Dunstable is seeking an IT Help Desk Technician to provide first-line technical support for both hardware and software issues. This role ensures smooth IT operations within the warehouse and office environments, collaborating closely with operations teams to minimize disruptions. The ideal candidate will have a diploma in IT and 1-2 years of experience in IT support, with skills in Windows and hardware troubleshooting. Benefits include on-site parking and a full-time work schedule.

Benefits

On-site parking

Qualifications

• Minimum 1–2 years of experience in IT support, preferably in a logistics, warehouse, or industrial environment.
• Hands-on experience with hardware troubleshooting (PCs, printers, scanners, mobile devices).
• Familiarity with warehouse management systems (WMS) or ERP systems is an advantage.

Responsibilities

• Provide day-to-day technical support for warehouse and office users.
• Monitor, maintain, and troubleshoot network connectivity.
• Set up and configure new hardware and software for staff.
• Assist in managing user accounts, passwords, and access permissions.
• Support and maintain warehouse management systems (WMS).
• Log, track, and document all IT support requests.
• Coordinate with external vendors for escalated issues.
• Conduct routine checks on IT equipment.
• Provide basic IT training to warehouse staff.
• Support software updates, backups, and maintenance tasks.

Skills

Windows operating systems

MS Office

Hardware troubleshooting

Networking

Problem-solving skills

Communication skills

Education

Diploma or degree in Information Technology, Computer Science, or a related field

Job description

A logistics firm in Dunstable is seeking an IT Help Desk Technician to provide first-line technical support for both hardware and software issues. This role ensures smooth IT operations within the warehouse and office environments, collaborating closely with operations teams to minimize disruptions. The ideal candidate will have a diploma in IT and 1-2 years of experience in IT support, with skills in Windows and hardware troubleshooting. Benefits include on-site parking and a full-time work schedule.