OMFS Receptionist

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading NHS Trust in the UK seeks an Outpatient Receptionist for the Oral and Maxillofacial Department. The role focuses on patient reception and registration, managing appointments, and supporting clinical staff. Ideal candidates will provide excellent customer service in a dynamic environment while ensuring patient confidentiality. This position emphasizes teamwork and effective communication within a busy healthcare setting, contributing to a positive patient experience.

Responsibilities

• Greet and check-in patients, collecting necessary information.
• Schedule, reschedule, and confirm patient appointments.
• Answer calls and respond to patient queries.
• Maintain accurate patient records and process referrals.
• Ensure patients have correct documentation.
• Work closely with clinical team to complete tasks.
• Provide a welcoming environment and support for patients.
• Maintain patient confidentiality according to regulations.

Job description

Overview

The NHS Outpatient Receptionist within the Oral and Maxillofacial (OMF) Department plays a vital role in ensuring the smooth and efficient running of outpatient services. This front-facing position involves a combination of administrative duties, patient interaction, and support for clinical staff. The role is key in providing excellent customer service and ensuring patients have a positive experience when attending their appointments.

Responsibilities

• Patient Reception and Registration: Greet and check-in patients arriving for their outpatient appointments, ensuring all necessary information is collected and updated in the system.
• Appointment Management: Schedule, reschedule, and confirm patient appointments; manage patient lists and ensure clinics run to time.
• Telephone and Email Support: Answer incoming calls, respond to queries, and provide appointment information. Handle patient concerns professionally and efficiently.
• Clerical and Administrative Support: Maintain accurate patient records, process referrals, and update patient details. Ensure smooth communication between departments and assist in the coordination of follow-up appointments.
• Information Management: Ensure patients have the correct documentation, such as forms or pre‑appointment instructions, and provide them with relevant information regarding their treatment or care.
• Team Collaboration: Work closely with the OMF clinical team, including consultants, nurses, and support staff, to ensure all administrative tasks are completed accurately and on time.
• Patient Care and Support: Provide a welcoming and empathetic environment for patients, answering queries and directing them to the appropriate department or clinician as needed.
• Compliance and Confidentiality: Maintain patient confidentiality in line with data protection regulations (GDPR) and NHS policies.

About the Trust

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics‑led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.