Office Supervisor

Copart UK Limited; Sandtoft; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a full-time Office Supervisor to support the Office Manager at its Operations Centre in Sandtoft. The role involves overseeing daily office operations, assisting in team training, and ensuring high standards of customer service. Candidates should have at least two years of supervisory experience in administration and customer service. This position offers a comprehensive benefits package, including healthcare, pension contributions, and volunteering opportunities.

Benefits

23 days holiday plus bank holidays

Paid day to volunteer

Healthcare Cash Plan

Recognition Hub access

Contributory workplace pension scheme

Discounted shares purchase

Cycle to Work Scheme

Life insurance coverage

Exclusive discounts on everyday purchases

Mortgage Advice

Qualifications

• At least two years of administrative and customer service experience in a supervisory role.
• Excellent communication skills, both written and verbal.

Responsibilities

• Assist in hiring, training, and development of office staff.
• Oversee day-to-day operations including customer service and dispatch.
• Handle escalated customer issues as required.
• Ensure work assigned by the Office Manager is completed effectively.

Skills

Excellent communication skills

Customer service focus

Education

A Level or equivalent

Job description

Job description

We are recruiting for a full-time, office-based Office Supervisor to join our team at our Operations Centre in Sandtoft, DN8 5SX.

Office hours are Monday to Friday, 8:00am to 5:00pm.

The Office Supervisor is responsible for assisting the Office Manager in leading the office team to provide excellent customer service. They are responsible for ensuring that Copart processes are followed, under the general supervision of the Office Manager.

Responsibilities

• Assisting in the hiring, training and development of office staff, to meet company standards
• Overseeing the day-to-day operations, including customer service and dispatch, alongside the Office Manager
• Ensuring excellent customer service is provided at all times and by all office staff
• Handling escalated customer issues, as required
• Providing assistance and guidance to the team regarding administrative duties
• Ensuring that work assigned by the Office Manager is being completed effectively and on time, in order to achieve successful operation of the yard
• Motivating the team to ensure success
• Carrying out a range of administration and yard duties, including car documentation, CAS system updating, call for release, etc.

Qualifications

Essential

• At least two years of administrative and customer service experience in a supervisory role
• Excellent communication skills, both written and verbal

Desirable

• Over one year of experience within a customer service environment
• A proven track record of supporting others to achieve success
• Excellent customer service focus, attitude and skills
• Ideally A Level+ or equivalent

Benefits

• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
• Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.

No agencies please