Office Manager - Performance & Informatics

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading NHS Trust in Coventry is looking for an Office Manager to ensure effective operations of the Performance and Informatics department. Responsibilities include office management, handling of performance review meetings, and providing secretarial support. The ideal candidate will manage sensitive information and communicate effectively with various stakeholders. This role is integral to ensuring high standards of patient care and operational delivery.

Benefits

Learning and development opportunities

Respect for diversity

Commitment to equality and human rights principles

Responsibilities

• Act as the first point of contact for the Performance and Informatics department.
• General office management, logging repairs, arranging cleaning, managing stock.
• Purchase order creation and invoice processing.
• Management of Trust Performance Review meetings, recording and disseminating actions.
• Management of P&I committee structures and forums.
• Co-ordinate attendance at required meetings for the P&I SMT.
• Secretarial support for internal meetings.
• Manage directors’ inbox and diary, and send department communications.
• Undertake other duties as required.

Job description

We are excited to offer the opportunity to join Performance & Informatics as Office Manager. The post holder will be responsible for ensuring the efficient and effective operation of the Performance and Informatics (P&I) department on a day-to-day basis. This includes delivering comprehensive clerical and secretarial support, proactively addressing operational issues, and exercising sound judgement within their remit. They will ensure compliance with agreed standards and performance targets in line with departmental, Trust, and national policies and procedures. Acting as a key point of contact, the post holder will provide expert advice and guidance, manage enquiries, and coordinate the preparation of agendas, reports and minutes, ensuring timely follow-up actions are completed. The post holder will be expected to appropriately manage confidential, complex and sensitive information concerning staff and the Trust as a whole, exercising discretion and upholding high professional and ethical standards at all times. There is no direct line management responsibility included within this role. P&I work cross functionally to support the Trust’s operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.

Responsibilities

• Act as the first point of contact to ensure the efficient and effective operation of the Performance and Informatics (P&I) department
• General office management, logging office repairs, arranging cleaning, managing stationary and stock, as well as facilitating compliance to Trust audits
• Purchase order creation and invoice processing
• Management of Trust Performance Review meetings, including recording actions and dissemination of these to relevant stakeholders
• Management of P&I committee structures and forums
• Co‑ordination of attendance of both internal and external meetings required by the P&I Senior Management Team (SMT) Management, dissemination and action tracking of key actions for P&I SMT
• Secretarial support for P&I internal meetings, including printing and binding of reports/papers
• Daily management of the generic directors’ inbox and diary (Outlook), as well as sending department‑wide communications on behalf of the director
• To undertake any other duties as required in accordance with the grade and nature of the post.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation.

Benefits

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.