Office Manager

Docatus.com; Walsall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK office management company in Walsall is seeking an experienced Office Manager to oversee daily operations, manage a small team, and ensure excellent customer service. This role requires strong organisational skills, the ability to process orders, and proficiency in Microsoft Office. The ideal candidate will have a background in office administration and a customer-focused approach.

Qualifications

• Previous experience in an Office Manager or Senior Administrator role.
• Strong organisational and multitasking skills with attention to detail.
• Experience in order processing and export procedures.
• Proficient in IT systems and online portals.

Responsibilities

• Manage and support one Office Administrator.
• Handle customer inquiries and manage customer orders.
• Maintain accurate records and documentation.
• Support management with ad-hoc tasks.

Skills

Organisational skills

Multitasking

Order processing

Excellent communication

Customer service

Tools

Microsoft Office Suite

Job description

Overview

The Office Manager will play a key role in ensuring the smooth day-to-day running of the office and administrative operations. Responsible for supervising one Office Administrator, the role covers customer service, order processing, supplier liaison, and general office management. This position requires a highly organised, proactive individual with excellent communication skills and the ability to multitask in a busy environment.

• Location: Walsall
• Salary: £30,000
• Job Type: Full-time, Permanent
• Hours: Monday to Thursday 8am–4pm, Friday 8am–3pm

Responsibilities

• Team & Office Management: Line manage and support one Office Administrator, delegating tasks and overseeing workload. Ensure efficient office operations and provide general administrative support as required. Welcome visitors to site, including hospitality duties (drinks, meeting room set-up, etc.).
• Customer Service & Sales Support: Answer telephone calls and respond to customer enquiries in a professional and timely manner. Prepare and issue customer quotations using product information sheets. Provide excellent customer service, building positive relationships with clients.
• Order & Logistics Processing: Process customer orders accurately through internal systems and online portals. Raise purchase orders for suppliers. Book transport, print orders, labels, and shipping documentation using online portals. Handle national and international shipments, including processing APC and DHL orders and managing exports overseas. Process packing orders and pre-invoices. Generate customer invoices and ensure accurate records are maintained.
• General Administration: Maintain accurate files, records, and documentation. Support management with ad-hoc tasks to ensure smooth business operations. Assist with any other duties as required by the business.

Qualifications & Skills

• Previous experience in an Office Manager, Senior Administrator, or similar role.
• Strong organisational and multitasking skills with attention to detail.
• Experience in order processing, invoicing, and export procedures.
• Proficient in using IT systems, including online portals and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to work independently while managing and supporting a small team.
• Customer-focused with a professional telephone manner.