Office Manager

Office Angels; Tunbridge Wells; On-site; GBP 35,000; Full time

Job summary

A recruitment agency is seeking an Office Manager in Tunbridge Wells to oversee site operations and manage a small customer service team. The ideal candidate will possess proven office management experience, strong communication skills, and the ability to thrive in a fast-paced environment. This role includes delivering exceptional customer service, managing KPIs, and ensuring smooth operational logistics for courtesy car delivery. Benefits include a competitive salary, quarterly bonuses, and a supportive workplace culture.

Benefits

Quarterly bonus

25 days holiday

Healthshare

Pension

Parking

Qualifications

• Proven experience in an office management role with a small team.
• Strong communication and interpersonal skills.
• Exceptional attention to detail and organisational abilities.

Responsibilities

• Overall management of the site and customer service team.
• Deliver outstanding customer service at all times.
• Coordinate logistics for a fleet of courtesy cars.
• Process payments and issue invoices accurately.
• Manage KPI's effectively.

Skills

Office management

Team management

Customer service

Communication skills

Organisational abilities

Problem-solving

IT software proficiency

Job description

Office Manager

Location: Tunbridge Wells
Salary: Circa £35,000 per annum DOE + Quarterly bonus + 25 days holiday + BH, Healthshare, Pension, Parking...
Hours: 8-5.30pm Monday - Friday. On-site.

Are you an organised and dynamic professional looking to take ownership of a fast-paced, customer-focused environment?

Our client is seeking a proactive individual who can manage issues head-on, provide clear performance updates to management, and take responsibility for overseeing all administrative, financial and customer-facing activities. This role plays a key part in ensuring the smooth operation of the site and the consistent delivery of a high-quality customer experience.

Key Responsibilities

• Overall management of the site, including a small customer service team.
• Deliver outstanding customer service, ensuring every interaction leaves a lasting impression.
• Efficiently coordinate and manage the logistics of a collection and delivery service for a large fleet of courtesy cars.
• Liaise with the internal departments to determine completion times and delays, ensuring customer instructions are relayed accurately.
• Process payments and issue invoices promptly and accurately.
• Manage KPI's and deliver.
• Act as an escalation point for Customer Service Advisors, guiding them in resolving issues and ensuring customer satisfaction.
• Engage in daily production meetings, providing updates on the delivery and collection status of jobs.
• Take charge of invoicing processes, ensuring accuracy and compliance.
• Assist in managing customer complaints in line with company policies, striving to turn challenges into opportunities.
• Ensure strict adherence to all company policies, procedures, and service level agreements.
• Maintain knowledge and compliance with Health and Safety regulations to ensure a safe working environment.

What We're Looking For

• Proven experience in an office management role, proven skills in managing a small team including performance reviews and 1-2-1s
• Good geographical knowledge
• Management of KPI's and delivery
• Exceptional communication and interpersonal skills
• Strong organisational abilities and attention to detail
• A proactive approach to problem-solving and customer service
• Ability to thrive in a fast-paced environment
• Proficient in IT software and systems

Contact

Managed by Debbie Foster - Office Angels - 01892 614242

Email: [e-mail]

Office Angels is an employment agency. We are an equal opportunities employer who puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.