Office Manager

Chase Taylor; Colchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-established manufacturer in Colchester is seeking an experienced Office Manager to oversee daily operations and lead an administrative team. The role requires strong customer service skills and a background in the fenestration industry. Candidates should be IT proficient, ideally with experience using Windows and Doors management systems. This is a permanent, full-time position.

Qualifications

• Proven experience in office management, ideally in a manufacturing or trade environment.
• Strong administrative background and experience within the fenestration industry.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversee daily office operations, ensuring timely processing of customer orders.
• Lead and support the admin team, promoting a collaborative environment.
• Act as a key point of contact for trade and commercial clients.

Skills

Office management

Leadership

Customer service

Organisational skills

IT proficiency

Tools

Microsoft Office

Logikal

First Degree Systems

Job description

We are seeking an experienced and highly organised Office Manager to lead and support a busy administrative team for a well-established and reputable manufacturer and supplier of uPVC and aluminium windows and doors who proudly serving both trade and commercial clients across the region. This position is a permanent, full time position based at the head office in Colchester.

As the Office Manager, you will play a pivotal role in ensuring the smooth and efficient running of all administrative processes related to customer orders. This senior-level position requires a hands-on, proactive individual with strong leadership qualities, a commitment to excellent customer service, and a high level of commercial awareness.

You’ll work closely with both customers and internal departments, ensuring high standards are upheld at every stage of the customer journey.

Key Responsibilities

• Oversee daily office operations, ensuring timely and accurate processing of customer orders
• Lead and support the admin team, promoting a collaborative and productive working environment
• Act as a key point of contact for trade and commercial clients, resolving queries with professionalism and efficiency
• Ensure systems and processes are running smoothly and make recommendations for improvements
• Maintain high standards of customer service across all touchpoints
• Coordinate with production, logistics, and sales teams to ensure order fulfilment
• Uphold confidentiality, professionalism, and discretion in all aspects of the role
• We’re looking for someone who is a natural leader and team player, with a strong administrative background and experience within the fenestration industry

Essential Skills & Experience

• Proven experience in office management, ideally in a manufacturing or trade environment
• Background in the windows and doors (fenestration) industry
• Excellent interpersonal and communication skills
• Strong organisational skills and attention to detail
• IT proficient – confident using Microsoft Office and order processing systems
• Experience with Logikal and/or First Degree Systems is highly desirable