Office Manager

Jago Consultants; City of Westminster; On-site; GBP 28,000 - 34,000; Full time

Job summary

A consulting firm in Central London is seeking an Office Support Manager to handle daily operations, manage the reception team, and oversee marketing activities. The ideal candidate should have experience in administration, customer service, and social media management. This role offers a competitive salary of up to £34,000 per year, bonuses, and other benefits including private medical and a pension scheme. The candidate should expect a supportive work environment with opportunities for growth.

Benefits

Bonus Scheme

Company car option

25 days holiday plus bank holidays

Private Medical

DC Pension Scheme

Life Assurance

Qualifications

• Previous experience in similar roles is required.
• Demonstrated strong administration and customer service skills.
• Experience managing social media accounts and organizing events.
• Exceptional organization and planning skills are necessary.

Responsibilities

• Manage day-to-day operations of the reception team ensuring customer service.
• Ensure compliance with operating guidelines and manage facility issues.
• Plan and organize marketing activities and customer events.

Skills

Strong administration skills

Customer service skills

Social media management

Event organization

Team management

Attention to detail

Planning and coordination

Job description

Job Description

We are currently working with a client based in Central London who are recruiting for an Office Support Manager to join their team.

The Role

As the Office Support Manager, you will be a member of the Management Team and have a pivotal role in the day to day operations of the business. This is a unique and diverse role, covering many disciplines from Reception Team Management, Facilities Management, Events Management and managing the businesses online social media platforms.

As a Office Support Manager, you will provide an efficient and effective administration support, including :

• Ensuring compliance with company, legal and brand operating guidelines
• Managing customer data and marketing event activities
• Creating, designing and implementing content, and managing social media platforms
• Managing customer relations including the day-to-day operation of the reception team, ensuring exemplary customer service standards at all times

Administration Responsibilities

• Manage and be responsible for relevant sections of the company Operating Guidelines document including, but not limited to : Facilities, Mystery shop, Training Records, Starters and Leavers, Marketing
• Manage and be responsible for all facility issues, rectifying the requirements as efficiently as possible by liaising with Facilities Department
• Ensure all new starter / leaver paperwork is completed correctly and the company process is followed
• Support management in formal and informal meetings with employees as required, ensuring strict confidentiality is maintained at all times
• Record and maintain attendance register for timely monthly submission to the Human Resources Team for payroll processing
• Maintain employee training records and files confidentially
• Prepare correspondence for managers including presentations, letters, reports and memorandums
• Support the management team in preparation for Management Performance Reviews and any other meetings, audits or business initiatives as required
• Schedule internal and external meetings
• Manage and coordinate all social activities within budget

Marketing and Events Responsibilities

In the role of Office Administration Manager you will plan and organise marketing activities including :

• Developing relevant business partnerships
• Sourcing of suitable events
• Supervision of on-site event teams
• Attend monthly Group marketing meetings
• Assist with and maintain the marketing plan

Customer Relations Responsibilities

• Manage the day-to-day operation of the reception team including staff motivation, team reviews and appraisals, holidays and rota’s
• Manage Customer queries and complaints quickly and efficiently, following the legal and regulatory complaints procedure to ensure that all details are recorded and kept updated
• Arrange temporary cover if needed

About You

As Office Support Manager, you will need to have :

• Previous experience within similar roles, demonstrating strong administration and customer service skills
• Experience managing social media accounts and organising marketing activities / events
• Experience managing a team, including starters / leavers, rotas, holidays, training and appraisals
• Exceptional organisation, planning and coordination skills with excellent attention to detail

Hours and Rewards

Hours 8am to 6pm Monday to Friday with a 1-hour lunch break, and occasional evening or weekends if managing a Customer Event.

There is a fantastic package on offer including :

• Salary up to £34,000 per annum, depending upon experience
• Bonus Scheme
• Company car option
• 25 days holiday per year plus bank holidays
• Private Medical
• Option of a 2nd VW Vehicle at preferential rates
• DC Pension Scheme
• Life Assurance
• Staff preferential rates

To discuss this position in more detail pleasecontact James Frost at Jago Consultants