Office Manager

Activate Group Limited; Bury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading vehicle repair company is seeking an Office Manager to oversee daily administrative functions, ensuring excellent customer service and efficient management of vehicle logistics. This role involves greeting customers, coordinating with the workshop, and ensuring compliance with company policies. Ideal candidates will have strong attention to detail, excellent communication skills, and experience in managing office environments. Join a fast-growing team focused on making every day better for customers and staff alike.

Benefits

33 days holiday including bank holidays

Personal health cash plan

Enhanced family leave benefits

Life assurance: three times salary

Free breakfasts and fruit

Birthday surprise for everybody

Qualifications

• Strong attention to detail is essential for managing operations.
• Excellent communication is required in customer interactions.
• Proficiency in using computers for various administrative tasks.

Responsibilities

• Oversee administration duties within the Bodyshop.
• Ensure exceptional customer service at the reception.
• Coordinate logistics for collection/delivery of vehicles.
• Regularly update customers on the progress of repairs.
• Act as an escalation point for Customer Service Advisors.

Skills

Strong attention to detail

Excellent communication skills

Computer literate

Ability to organise time and resources

Good time management and prioritisation skills

Ability to deal professionally with issues

Proactive

Handling confidential information

Ability to understand complex processes

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job title: Office Manager

Department: Activate Accident Repair

Location: AAR Mildenhall, Plot 41, Hampstead Avenue, Mildenhall, Suffolk, IP28 7AS

Hours: 40 per week Monday - Friday

We're looking for an Office Manager to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities - grow with us.

About the role

To oversee the administration duties within the Bodyshop to ensure the smooth running of the site.

Key responsibilities

• Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
• Deliver exceptional customer service.
• Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
• Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
• Regularly update the customer with progress on their repair.
• Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
• Process payments and issue invoices.
• Act as an escalation point for Customer Service Advisors.
• Take part in daily production meetings, providing updates on the delivery/collection status of vehicles.
• Responsibility for invoicing.
• Supporting with handling complaints in line with Company policy.
• Adhere to all company policies, procedures, and service level agreements.
• Knowledge and compliance with Health and Safety regulations.

Skills and experience

• Strong attention to detail.
• Ability to deal professionally with the issues that arise.
• Excellent communication skills in all areas, including by telephone, email and in face-to-face situations.
• Computer literate.
• Ability to understand, implement and review complex processes.
• Proactive.
• Ability to organise time and resources.
• Good time management and prioritisation skills.
• Handling confidential information.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan - claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 900 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose

Make someone's bad day better

Values

• Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better - Be bold. Challenge the norm - make small improvements often.
• Win together - Be a team-player. Win together, learn together, respect each other.