Office and Customer Care Coordinator

Boost inc; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology firm in London seeks an Office and Technical Support Associate to provide essential tech support and maintain office operations. The role involves troubleshooting hardware and software issues, managing support tickets, and ensuring a tidy office environment. Ideal candidates have experience in technical support and excellent communication skills. This position offers career growth opportunities within a fast-paced international team.

Benefits

Career growth opportunities

Personal development budget

Well-being benefits

Company swag

Qualifications

• Experience in a tech support or customer service role.
• Strong troubleshooting skills with computer systems and networking.
• Experience using helpdesk software.

Responsibilities

• First point of contact for tech support via various channels.
• Resolve hardware, software, and network issues.
• Track and document support tickets.

Skills

Experience in helpdesk or IT support

Strong troubleshooting skills

Familiarity with remote desktop tools

Clear communication skills in English

Attention to detail

Ability to solve problems under pressure

Team mindset

Ability to work independently

Tools

Freshdesk

Zendesk

Jira

Job description

What You'll Bring

• Experience in a helpdesk, IT support, or customer service tech role.
• Strong troubleshooting skills and comfort with computer systems, mobile devices, and networking basics.
• Familiarity with remote desktop tools and helpdesk software.
• Clear communication skills in English.
• An eye for detail, patience, and the ability to solve problems under pressure.
• A team mindset, but able to work independently too.

Why Join Us

• A role that directly impacts customer experience and operational excellence.
• An international, fast-paced team where your input really matters.
• Career growth opportunities as our support function scales with the business.
• A personal development budget, well-being benefits, and some solid swag.

At A Glance

We’re one of the fastest-growing companies in unattended retail tech—150+ people, 6 countries, hundreds of customers, and a product that’s redefining how the world shops.

Now we need an Office and Technical Support Associate to keep our customers running at full speed and ensure our office environment is operating smoothly. You’ll be the first call when things don’t go to plan—diagnosing issues, finding fixes, and making sure downtime never stands in the way of great service. You’ll also play a key role in maintaining our office and showroom spaces. This role is an excellent entry point into our company and offers a great opportunity for future growth. If you like solving problems, talking tech, and keeping things tidy, you’ll fit right in.

What You'll Do

• Be the first point of contact for customers needing tech support—via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions, remotely (or occasionally on-site).
• Escalate complex issues when needed—making sure they land with the right people fast.
• Track, document, and resolve support tickets using tools like Freshdesk, Zendesk, or Jira.
• Follow up with users to confirm issues are fully resolved.
• Manage showroom stocking and merchandising.
• Handle infrastructure, services, and maintenance tasks.
• Ensure general office tidiness and upkeep.