Office Administrator

ICare Group; Glasgow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A community-focused meal service organization in Glasgow is seeking an Office Administrator for a 3-month temporary contract. The role involves supporting the Meals Office Team with various administrative tasks, conducting home visits, and ensuring client satisfaction. Candidates should have at least 2 years of administration experience, excellent communication skills, and a positive attitude. This position offers flexibility in hours, making it suitable for those who wish to impact their community positively.

Benefits

Blue Light Card

Employee Assistance Programme

Comprehensive Training

Growth Opportunities

Supportive Environment

Make a Real Difference

Champion Sustainability

Flexible Hours

Qualifications

• Minimum of 2 years experience in an Administration role.
• Previous experience in a customer-facing role is preferred.
• Hold or willing to obtain work related car insurance.
• Willingness to undergo necessary background checks.

Responsibilities

• Support and assist the work of the Meals Office Team.
• Complete general administrative duties including emails and messages.
• Carry out home visits to new customers.
• Assist with general administration and Health and Safety of the Unit.
• Occasional cooking or cleaning duties as required.

Skills

Administration Experience

Customer Service Experience

IT Proficiency

Positive Attitude

Excellent Communication Skills

Collaborator

Flexibility

Diligence

Tools

Microsoft Office

Job description

Position

Office Administrator (3 Months Temp Contract) – Immediate Start

Shift Details

Monday to Friday, 9:30m to 2:30pm

About ICare Group Meals

At ICare Group, we are more than just a meal service – We are a community‑focused organisation with our Meals on Wheels program delivering nutritious, delicious and thoughtfully prepared meals directly to the homes of those who need them most, alongside providing essential wellbeing calls to ensure our clients’ safety and peace of mind. Our mission is to enhance the quality of life for our clients through great food and exceptional service. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!

Why Work with ICare Group?

• Blue Light Card: Enjoy discounts at hundreds of high street retailers and well‑known brands; we will reimburse the cost of your Blue Light Card!
• Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
• Comprehensive Training: Receive full training and ongoing development, with opportunities to advance your career.
• Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
• Supportive Environment: Be part of a team that values collaboration, respect, and continuous learning.
• Make a Real Difference: Your work will directly impact the lives of those in need, providing them with nutritious meals that brighten their day.
• Champion Sustainability: We’re leading the way in environmentally responsible care and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we've cut emissions by 88.8% since 2019 and are on track to achieve Net Zero emissions by 2030.
• Zero‑Hour Contract: Flexibility to work shifts that suit your availability.

What You will Do

• Support and assist the work of the Meals Office Team.
• Complete general administrative duties: responding to emails, answering the telephone, taking messages as required, placing internet orders, printing meal round sheets, packing meals, and cleaning equipment.
• Carry out home visits to new customers before they begin the service: introduce the service, discuss payment methods, assist with form completion and menu choices, and complete the home address risk assessments.
• Assist with general administration and Health and Safety of the Unit – involves stock control and planning, cash reconciliation, providing support and information to clients and staff.
• Occasional cooking or cleaning duties as required.

What We are Looking For

• Administration Experience: Minimum of 2 years experience in an Administration role.
• Customer Service Experience: Previous experience in a customer‑facing role is preferred.
• IT Proficiency: Confident skills in Microsoft Office.
• Positive Attitude: A friendly, supportive demeanour with a genuine passion for assisting those in need.
• Excellent Communication Skills: Ability to communicate effectively with clients, particularly during wellbeing calls, and to provide exceptional service.
• Collaborator: Willingness to work collaboratively in a fast‑paced environment and support your colleagues.
• Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients.
• Diligence: Ensure that all deliveries and wellbeing calls are managed with care and professionalism.
• Work Related Car Insurance: Hold or willing to obtain work related car insurance.
• Background Checks: Willingness to undergo necessary background checks.

Ready to Make a Difference?

If you are enthusiastic about food and making a positive impact, we would love to hear from you! Visit our careers page at careers.icaregroup.co.uk to apply.

Join us at ICare Group Meals and help us make a difference, one meal at a time!

Equal Opportunities

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.