Office Administrator

MET Recruitment UK LTD; West Midlands; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency in Oldbury is seeking an Office Administrator for a temporary-to-permanent role. The candidate will manage customer enquiries, support the business with purchase orders, and assist in various administrative tasks. Required skills include proven experience in customer service, excellent communication skills, and proficiency in MS Office. The ideal candidate should be confident, tactful, and able to work under pressure, ensuring that customer needs are met efficiently and professionally.

Qualifications

• Proven experience in customer service or administration.
• Ability to handle difficult situations with confidence and tact.
• Good personal presentation when engaging with customers.

Responsibilities

• Deal with enquiries from customers and suppliers, upholding confidentiality.
• Raise purchase orders using accounting software as directed.
• Assist with meetings by taking notes and producing documentation.
• Support the business with key administration tasks and CRM input.
• Complete ad-hoc tasks and assist with projects within deadlines.

Skills

Excellent time management

Interpersonal skills

Communication skills

Confident in MS Office

Ability to work under pressure

Tools

Accounting software

CRM software

Job description

Office Administrator

Oldbury
9am-3pm
£12.21 per hour
Monday‑Friday
Temp‑Perm

Office Administrator required for our clients busy manufacturing business in Oldbury. The ideal candidate will have excellent time management and interpersonal skills. The priority is to ensure that our customers' requirements are met efficiently and professionally.

Key Responsibilities

• Deal with enquiries from customers, suppliers and a wide range of colleagues demonstrating excellent communication, verbal or written. Take messages and convey information as required, acting appropriately at all times, upholding confidentiality as necessary. Recognise and escalates issues appropriately in a timely manner ensuring compliance with standards set for customer contact to ensure customer queries are dealt with effectively and closed satisfactorily.
• Using accounting software raise purchase orders as directed for supply of goods, ensuring receipt and adherence to agreed purchasing systems and procedures. Support the business with accounting software input and key administration tasks eg CRM, stoppages, notifications & invoicing.
• Book training and raise orders when required.
• Assist at meetings, taking notes, producing relevant documentation and circulating to appropriate people, ensuring confidentiality, appropriateness of receivers and accuracy of documentation.
• Undertake ad‑hoc tasks and assist with projects as required, completing work within agreed deadlines.

Knowledge, Experience & Skills

• Proven experience in a customer service or administration.
• Communication skills that allow you to inform, help and advise customers clearly and professionally and liaise with other professionals.
• Ability to deal with difficult and potentially confrontational situations.
• Confident in the use of the MS Office word processing and spreadsheet software.
• Confidence, patience, politeness, tact and diplomacy when addressing customer enquiries.
• Ability to work well under pressure.
• Good personal presentation, especially when working with customers face to face.