Office Administrator

Sphere Recruitment Associates Limited; Belfast; On-site; GBP 22,000 - 30,000; Full time

Job summary

A client in the financial education space is seeking a highly organised Office Administrator / Office Manager in Belfast. The role involves managing office operations, responding to customer enquiries, and supporting basic financial tasks. Ideal candidates will have strong organisational skills and proficiency in Microsoft Office or Google Workspace. This position offers flexible working options and opportunities for personal development.

Benefits

Parking

Qualifications

• Experience in an administrative or office management role, ideally in a start-up environment.
• Familiarity with basic accounting or bookkeeping tasks.
• Capability to handle customer queries via email or CRM systems.

Responsibilities

• Manage general office tasks including supplies and facilities coordination.
• Respond to customer enquiries timely and professionally.
• Assist with basic financial administration like processing invoices and updating spreadsheets.

Skills

Strong organisational skills

Excellent written and verbal communication

Proficient in Microsoft Office and/or Google Workspace

High attention to detail

Tools

Xero

QuickBooks

Job description

Role Overview

We are looking for a highly organised and proactive Office Administrator / Office Manager to support the smooth running of our client’s daily operations. This is a broad and varied role that will suit someone comfortable wearing multiple hats in a fast-paced, entrepreneurial environment.

You will be responsible for a blend of administrative, customer service, fulfilment, and basic financial tasks, providing critical support across all areas of the business. This is an excellent opportunity for someone who thrives in a start-up culture and is looking to grow with a purpose-led organisation.

Key Responsibilities

Office & Administrative Support

• General office management duties including supplies, filing, and facilities coordination
• Managing company inboxes, directing enquiries appropriately and ensuring timely responses
• Supporting diary management, travel bookings, and meeting arrangements for senior team members
• Maintaining internal records, databases and documentation to ensure accuracy and accessibility

Customer Service

• Responding to customer enquiries via email in a timely, professional and supportive manner
• Escalating technical or complex issues to the appropriate internal team
• Supporting improvements to customer service processes and FAQs

Product Fulfilment

• Coordinating packaging and dispatch of physical product orders (e.g., children’s savings boxes or accessories)
• Liaising with couriers and logistics providers to track deliveries and resolve issues

Finance & Accounting Support

• Assisting with basic financial administration such as processing invoices, reconciling transactions, and updating spreadsheets
• Supporting the finance team with expense tracking and basic-level bookkeeping tasks
• Liaising with external accountants or finance partners where necessary

Person Specification

Essential Skills & Attributes

• Strong organisational skills with the ability to prioritise workload and meet deadlines
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook) and/or Google Workspace
• Comfortable working independently and using initiative in a dynamic environment
• High attention to detail and accuracy
• Positive, can-do attitude and willingness to get involved in all aspects of the business

Desirable Experience

• Prior experience in an administrative, office management, or operations role, ideally in a start-up or SME environment
• Familiarity with basic accounting or bookkeeping (e.g., Xero, QuickBooks)
• Experience handling customer queries via email or CRM systems
• Exposure to packaging or order fulfilment processes

Why Join?

• Be part of a mission-led business making a real impact on financial education and inclusion
• Join a supportive and ambitious team at a key stage of company growth
• Opportunities to shape your role and develop new skills in a fast-evolving environment
• Flexible working arrangements and a collaborative culture

Skills: Administration, Customer Service, Finance

Benefits: Parking