Office Administrator

Keenan Healthcare; Belfast; On-site; GBP 26,000 - 28,000; Full time

Job summary

A growing healthcare company in Northern Ireland is looking for a General Office Administrator to support office operations. This full-time, permanent position involves managing customer inquiries, processing documentation, and ensuring efficient administrative support for both sales and service teams. The ideal candidate will have strong IT skills, excellent communication abilities, and experience in administrative roles. This role offers a competitive salary package and long-term stability.

Benefits

Competitive salary

Supportive team environment

Long-term role stability

Qualifications

• Previous experience in an administrative role is required.
• Strong IT skills needed, especially in MS Office.
• Excellent communication skills are essential.

Responsibilities

• Manage incoming calls and customer inquiries efficiently.
• Provide administrative support to the team and engineers.
• Process orders and maintain internal records.

Skills

IT literacy

Communication skills

Organisational ability

Customer focus

Team player

Tools

MS Office

CRM software

Job description

General Office Administrator

Position: General Office Administrator • Hours: Full‑Time, Permanent • Location: Ballymena • Salary: £26-28k

About the Role

In this pivotal role, you’ll be the operational backbone of the office, driving seamless day‑to‑day administration and keeping the workflow running like a well‑oiled machine. You’ll support both the service and sales teams, ensuring customer enquiries, documentation, and internal processes are handled efficiently and professionally.

Key Responsibilities

• Managing incoming calls, emails and customer enquiries in a professional and efficient manner.
• Providing administrative support to the wider team, including sales and service engineers.
• Processing orders, quotations, invoices and service documentation.
• Updating and maintaining internal systems, records and customer details.
• Coordinating service appointments and scheduling engineers.
• Preparing reports, spreadsheets and documentation as required.
• Supporting stock control and liaising with suppliers when necessary.
• General office duties such as filing, data entry and maintaining a well‑organised workspace.

Requirements

• Previous experience in an administrative or office support role.
• Strong IT literacy, particularly in MS Office (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.
• Strong organisational ability with high attention to detail.
• Ability to prioritise workloads in a busy, fast‑moving environment.
• A team‑player mindset with a customer‑focused approach.
• Experience working within a technical, engineering, facilities or service‑based environment.
• Familiarity with CRM or service management software.

What’s on Offer

• A full‑time, permanent position within an established and growing company.
• Supportive team environment with opportunities to contribute to continuous improvement.
• Competitive salary package aligned with experience.
• Long‑term role stability and strong organisational culture.

Keenan Recruitment is an equal opportunity employer, acting as an Employment Business on behalf of our Clients for temporary work and an Employment Agency for providing permanent employment with our Clients.

Keenan Recruitment is proudly a Corporate Member of REC – 10638 (Recruitment and Employment Confederation) adhering to all current employment legislation.